Bonnie P Xay

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Bad zipper in purse

Guess - Bad zipper in purse
Guess - Bad zipper in purse - Image 2
Guess - Bad zipper in purse - Image 3
Its a bad zipper in the purse and I would like it to be replaced do I have to send this purse out to be fixed? If so, please help me out here I really like the purse. I had somebody try to fix it and they did a really *** job $40 lighter thats crazy I cant even believe I paid that Its a big disappointment so if somebody could help me, Id really really appreciate it. Thank you. My name is Bonnie.
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Preferred solution: Full refund

User's recommendation: I have none

Lauren A Ivs

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Abusive Policies & Lying Customer Service Agents

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Guess - Abusive Policies & Lying Customer Service Agents

I've had winter coats from Guess before, always in the same size. This year, I ordered one in the usual size and couldn't even begin to zip it up...didn't even make it to my waist.

That's when I found that Guess doesn't offer exchanges. Instead, you have to order a new one and do a return on the old one.

The second time around, I ordered a size larger than usual (still not true to the size chart, but at least zippable) and opted to have it shipped to a UPS Store, which was listed as a free shipping option. I never received a notification that it arrived at the destination, I just checked one day and found that it arrived there several days prior. When I went to the UPS Store, I had to wait for about an hour and pay $20 cash to pick it up because Guess doesn't actually have a shipping agreement with UPS, they just ship stuff there without permission.

Rightfully, UPS charges a package handling fee. This is no different than if Guess shipped your package to your neighbor, expecting your neighbor to receive and store it for you. So I called Guess and was told that if I provided a receipt, I'd have the $20 refunded to me within 24 hours.

Days went by without hearing back from Guess after I provided the receipt, so I called again. That time, I was told that nobody said it would be refunded to me (i.e, I was lied to), that instead I would have the $20 automatically applied to any order I placed from Guess.com, simply by using the same email address at checkout.

I tested that by putting together an order, and no discount was applied.

So I called yet again, and I was told that there's no such option for automatic discounts. Instead, a loyalty account was created for me, which explains why I suddenly started receiving Guess marketing emails without my permission.

At that point, I told Guess to go $#*!

off and keep my $20, that I hope it was worth it to lose my business and have me badmouth them whenever the opportunity arises. They lie over and over again, they claim to provide free shipping that's no actually free, and when they screw up, they try to make up for it by forcing you to spend more money with them.

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Loss:
$20
Cons:
  • No return policy
  • False shipping options
  • Customer service lies

Preferred solution: Nothing. I'm done with Guess.

Resolved
sarah k Mpg

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Resolved: Did not received refund

Updated by user Mar 02, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 24, 2024
i returned a wallet few days ago and still did'nt receive refund please let me know the time that process will take to be done .
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Preferred solution: Full refund

Shweta Pfa

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I am unable to track my order status

Guess - I am unable to track my order status
I still have not received my order, and I want my back now. Please refund my full amount or else I will report you to the authority.
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Loss:
$82

Preferred solution: Full refund

Dumia A

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| map-marker Gaza, Gaza

Delivery question

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Guess - Delivery question
Guess - Delivery question - Image 2
I bought from Guess.Israel website 2 weeks ago twice , I check the website 2 days ago the website is gone ! And no one called me to deliever my order! I am afraid about credit card security ! What should I do now ???
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User's recommendation: Don’t buy form any website until making sure it’s the right website

Kenni Fbt

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| map-marker Dubai, Dubai

I just want to know exchange process

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Guess - I just want to know exchange process
Already returned bag to exchange but I dont have no message or mail . I dont know how can I check exchange status . Customer care number is not working. Really annoying service. I bought two bags but received damaged bags . Pls kindly arrange call back .
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User's recommendation: Please better customer service

NIJIL M
map-marker Scarborough, Ontario

My watch inside hade water

Guess - My watch inside hade water
No idea. Watch glass tottaly cloud No rain, no water. What can i do. No service center in kerala kannur district. Please solve my case emergency. Plese inform urgent .
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Loss:
$1
Pros:
  • Update urgent

Preferred solution: Full refund

Harvey S Ptu

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I haven’t received my parcel and not received help even when calling up to seek the help for my order

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Too many issue on the sender and couriers behalf its been 4 weeks and a little more. Ive contacted the sender and they told me to contact the courier and they didnt respond except via email and then they told me to contact the sender so its all a puzzle in my opinion if I could get a refund as I havent received an update or my code to pick up the parcel its very upsetting to know this is how this brand works in an unorganised manner.
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Loss:
$89
Pros:
  • No delivery and no updatea

Preferred solution: Full refund

Anonymous
map-marker New York, New York

I left a shirt in room 3226.

I would like to have my shirt returned.pleaselet me know if there is anything I can do to assist in this matter. Thanking you in advance.
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User's recommendation: Great trip

Ramakrishna S Rcc

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Verified Reviewer

I need guess watch belt

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My watch belt was damaged, need new one . In Hyderabad service centre don't have same type of things..
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Cons:
  • Service is not good

Preferred solution: Deliver product or service ordered

Handan S

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Verified Reviewer

Poor quality profuct/ suitcase

Need help regarding guess suitcase is broken. I bought it from London tkmax in August 2022. I don't have my receipt The zip is broken while I was travelling. I had it temporarily fixed in order to get back to London. I would like to return it and request a refund please
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Preferred solution: Full refund

Jaquala Snq

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Verified Reviewer
| map-marker San Juan, San Juan Municipio

I been calling and no answers

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Refund and you don't answer calls for more than 4 days in a row I call this number and hang on me 718 338 **** .
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Steven G Rox

Defective sunglass frame

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Guess - Defective sunglass frame
Guess - Defective sunglass frame - Image 2
Guess - Defective sunglass frame - Image 3
Disappointed in the plastic frame on their sunglasses. It was only the fourth or fifth time that I ever wore them and it cracked at the nose bridge while I was sliding them from the top of my head down to my face. Never dropped them and the lenses are scratch free.
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Loss:
$30
Pros:
  • Great style
Cons:
  • Average durability

Preferred solution: Exchange or new frame

Vamshika P

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Verified Reviewer

Cannot place an online order from guess India website

Hi, I tried to place an order from guess India online store, however when Im trying to checkout it is redirecting me to a blank page. Is the website not functioning? Kindly do the needful. Regards, Vamshika
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Preferred solution: Information

Ana M Cla

Can not speak to anyone in costumer service

I placed an order on November 20, 2022 and have not received it. I have called all the costumer service phone numbers I found on google and can not get a hold of anyone all the numbers are always with a busy signal, its frustrating. I needed the outfit for December 12 and no luck with outfit or refund.
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Preferred solution: Full refund

User's recommendation: Answer y the phones please

Anonymous
map-marker Dover, Kent

To stop my delivery

Cancel my order of guess handbag i ordered by mistake wanted it on 17.50 per month van you sort this out for me
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