Guess
Guess Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Guess has 1.8 star rating based on 180 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Guess to a friend or colleague.
- Rating Distribution
Pros: Crossbody bag, Design, Product.
Cons: Customer service, Customer and employee service, Non co-operative customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Guess has 1.8 star rating based on 180 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Guess to a friend or colleague.
- Rating Distribution
Pros: Crossbody bag, Design, Product.
Cons: Customer service, Customer and employee service, Non co-operative customer service.Recent recommendations regarding this business are as follows: "I have none", "Don’t buy form any website until making sure it’s the right website", "Great trip", "Please better customer service", "Answer y the phones please".
Most users ask Guess for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad zipper in purse
Preferred solution: Full refund
User's recommendation: I have none
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbusive Policies & Lying Customer Service Agents
I've had winter coats from Guess before, always in the same size. This year, I ordered one in the usual size and couldn't even begin to zip it up...didn't even make it to my waist.
That's when I found that Guess doesn't offer exchanges. Instead, you have to order a new one and do a return on the old one.
The second time around, I ordered a size larger than usual (still not true to the size chart, but at least zippable) and opted to have it shipped to a UPS Store, which was listed as a free shipping option. I never received a notification that it arrived at the destination, I just checked one day and found that it arrived there several days prior. When I went to the UPS Store, I had to wait for about an hour and pay $20 cash to pick it up because Guess doesn't actually have a shipping agreement with UPS, they just ship stuff there without permission.
Rightfully, UPS charges a package handling fee. This is no different than if Guess shipped your package to your neighbor, expecting your neighbor to receive and store it for you. So I called Guess and was told that if I provided a receipt, I'd have the $20 refunded to me within 24 hours.
Days went by without hearing back from Guess after I provided the receipt, so I called again. That time, I was told that nobody said it would be refunded to me (i.e, I was lied to), that instead I would have the $20 automatically applied to any order I placed from Guess.com, simply by using the same email address at checkout.
I tested that by putting together an order, and no discount was applied.
So I called yet again, and I was told that there's no such option for automatic discounts. Instead, a loyalty account was created for me, which explains why I suddenly started receiving Guess marketing emails without my permission.
At that point, I told Guess to go $#*!
off and keep my $20, that I hope it was worth it to lose my business and have me badmouth them whenever the opportunity arises. They lie over and over again, they claim to provide free shipping that's no actually free, and when they screw up, they try to make up for it by forcing you to spend more money with them.
- No return policy
- False shipping options
- Customer service lies
Preferred solution: Nothing. I'm done with Guess.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Did not received refund
Company fixed the issue and I have been provided with apology.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am unable to track my order status
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gaza, GazaDelivery question
User's recommendation: Don’t buy form any website until making sure it’s the right website
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Dubai, DubaiI just want to know exchange process
User's recommendation: Please better customer service
My watch inside hade water
- Update urgent
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven’t received my parcel and not received help even when calling up to seek the help for my order
- No delivery and no updatea
Preferred solution: Full refund
I left a shirt in room 3226.
User's recommendation: Great trip
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need guess watch belt
- Service is not good
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor quality profuct/ suitcase
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Juan, San Juan MunicipioI been calling and no answers
Defective sunglass frame
- Great style
- Average durability
Preferred solution: Exchange or new frame
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot place an online order from guess India website
Preferred solution: Information
Can not speak to anyone in costumer service
Preferred solution: Full refund
User's recommendation: Answer y the phones please
To stop my delivery
Brands Related to Guess
Companies Similar to Guess
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.