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1.7 Based on 60 reviews
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  • Customers like
    • Design 2
    • Leather jacket 1
    • Second experience wasnt good 1
  • Customers don't like
    • Customer service 7
    • Quality 4
    • Rude people 4
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Just garbage BAD Asst Management, needs training in customer and employee services, Time management of personnel in scheduling, Your store at the St Augustine Outlet Mall, My wife had a bad experience with your management there dealing with the employee getting off at the time scheduled and being scheduled at the time the person told them where available to work and Harassment from the Assistant Manager, things like this should not happen at a... Read more

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This company needs to get it together. I love guess but my last experience was a complete shenanigan. I had ordered a pair of shoes for pick up at one Guess store located on fifth avenue in Manhattan. The size didnt fit well so i asked for another size. Once i was ready to checkout the cashier asked me to swipe my card. i explained and showed her proof that inwas charged already for the item and the money was no longer on my account because it... Read more

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Guess Genevia Handbag Review
1 of 5

Bought a purse at Macy's back in August 2016 went to return at the handles look like they are dry rotted they all cracked only use thepurse for certain occasions. I try to return it I didn't have a receipt I just want to exchange it they gave me the runaround I got in touch with a gas customer service rep they gave me the runaround's also tell Matt have to go back to the store they give me the 800 number to call the contract that y'all have... Read more

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I ordered from guess they advertised for the free gifts I ordered at about 11 am they emailed me at 1110 saying umbrella not available then 1115 get another email advertising the same again and the email says they will find a better replacement call they are closed then I called Today and they say it's a general Email it's only whip quantities were available and to return an order u have to pay shipping again and they done trying the original... Read more

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i ordered a item in and they have this promo if you buy 75.00 u get a gift and 125.00 u also get a gift. at first i only want to buy an item for my kids thst could total a 50.00 but as there current promo i ended up spending a 150.00(inc. tax). the problem is this after i ordered the items i received an email that they cannot able to ship the gifts(umbrella and a bag) coz it finished and its only limited. replacing this gifts they gonna... Read more

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Hi.. i bought 2 tops from the kids section in the promotion period that took place in the store of cairo and i went to exchange the size as they didnt fit my girl and as the cashier told me that i can exchange within 14 days and then they told me that i have to pay for the difference in money as the promtion ended. I see this ridiculous as i wanted to change the size only!! Extremely pissed of the service and the attitude of the employees in the... Read more

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My husband bought a Guess pair of jeans at the The Bay Canada, New Market store in Ontario during the month of October 2016. When he tried the jeans in the store, the pants were long and required to be shortened. I'm a seamstress and thought it would be easy to fix. When i tried to fix the jeans, i noticed that the font panels of the pants were one big and the other small making the alteration difficult to fix. After spending $ 108.00 for... Read more

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I returned a bag today in store because it went on sale online. The Cashier told me that my reason for returning wasnt a valid excuse and told me i could either pick another bag or get a store gift card- NOT A REFUND. After arguing with her for 20 minutes and no manager in site, even after asking her to go get her manager, i gave up and picked a different bag for the "equal value". I was within the 30 day refund date (only been 10 days). I am so... Read more

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I have no complaints. I was in Dixie outlet Mall in Mississauga toronto and was not planning on buying anyting. Sales associates greeted but went on their way. I was sorting through jeans and a young guy Demetar? not sure helped me..Not only did he advise me of all promotions in the store he took the time to find out what I was really looking for. He did this while he was also managing to look after other customers. I live 2 hrs away but because... Read more

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I purchased a pair of jeans 3 months ago and as of today they are useless to me. At first the belt loop broke and now they tore at the crotch. For the price, I would not recommend Guess Jeans. It was my first pair and my last pair. See attached photo* It is terrible when this happens 2hrs away from home, walking through the mall to buy a new pair of non-Guess jeans with a rip like that. I have no receipt to return then as I had* no intention of... Read more

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