filters
state:
Show
city:
Show
category:
Show
product:
Show
Guess - DISAPPOINTED WITH PRODUCT
April 13 2017 I Purchased two pairs of same style of shoes PEW sku 428403050055 Item No. GFLIZZIE2 for myself and my sister at Guess outlets in New Jersey. Both my sister and I are VERY DISAPPOINTED with the product purchased. After few hours of wearing these shoes we...
Read more
Anonymous
Anon

Oh please. That's part of breaking shoes in, you get blisters and you put a bandaid on your back of your foot. The blisters eventually heal up rather quickly.

#1088519
Reply to reviews

Guess purse
Dear managers, I bought a guess wallet a while ago , few months after my usage , which I assure it's ultimately neat and clean, the wallet's leather has been torn and peeled in a totally ashaming way. Well, my being an old GUESS customer have always given me blind...
Read more
2.2
#1083106
Reply to reviews
I have had a store credit for ages that I am trying to use up. Every time I order, it does not let me apply it. When I call, nobody answers the phone. By the time I get a hold of someone, the item in my shopping cart is not available any more. This happened far too...
Read more
#1071641
Reply to reviews

Guess - Haven't received my order and waiting for a refund

Guess
#1095150
1.0
Details
I haven't received my order as I had problems with DHL. I've send Guess a complaint asking for a refund, and I am still waiting for it for more than 3 weeks now. I can't contact DHL/UK Mail to confirm if they've send the order back, and Guess is not answering either. Really disappointed about the whole situation.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Guess - horrible, Milipitas Great Mall, manager Amber very Arrogan

Guess
#1075665
2.0
Details
Amber claimed to be the manager of the store, not fit to be a manager, was very rude and arrogant, told me I don't have to shop at Guess just for price check on an item
Comment
Show
Website

Guess - Poor quality jeans

Guess
#1066533
2.3
Details
My jeans lasted less than 6 months before they split right through the bottom! It was a thread bare tear and luckily I was at a friends house not out in public when it happened. I don't even have a big bottom and I only wore them occasionally on weekends. Never has this ever happened to me! Very disappointed. I expected a much better quality for the cost.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Guess - Poor customer service

Guess
#1048138
3.0
Details
I purchased a few items online , which all were shipped in different packages. So far I was ok with that , but then one of my packages didnt even have a tracking number. I contacted customer service but they never replied and I never had a response about what happened to this specific package.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Featured

GUESS IS A THIEF
GUESS IS A THIEF
GUESS IS A THIEF AND A CHEAT. They robbed me of my purse. I purchased a purse from a guess store in Scarborough town center. They told me my receipt was on backup on their file. Not even a few months later the purse started splitting (factory defect). I had called...
Read more
1.0
I didn't like
  • Service
#1066539
Reply to reviews
I'm sick and tired to call million times and explain again and again! If I can't sort it out I'm gonna open a case to claim guess factory outlet! Last day of may, I saw some bags were only 13.79$ and I purchased around 30 bags (there were no limit) 2-3 days later my...
Read more
1.0
#1058859
Reply to reviews
This is the most worst experience i ever had in United States in the 8 years here. I went to return a t shirt which they would smell and react like throwing up and say they would not accept the return because of the smell. I dont know where that smell came from. And it...
Read more
1.5
#1056185
Reply to reviews
Guess - Poor quality bags that is not worth even $10
Guess - Poor quality bags that is not worth even $10
Absolutely horrible quality bag. The handles were peeling off within one week of use. I was very surprised given that they are supposed to a well known brand. I have had Target bags that have lasted for years and costed a fraction of the price of the Guess bags. Simply...
Read more
1.0
#1053487
Reply to reviews
Last Monday, after I tried on several dresses, I decided to buy two of them which were in 50 percent. The cashier asked me for my ID besides I had my Chase and Suntrust debit cards, as well as my Visa. Well, I'll buy just one of the dresses since you feel doubts- I...
Read more
1.0
#1045484
Reply to reviews
I HARDLY SHOP AT GUESS & NOW I REALIZE WHY. THIS ISNT THE FIRST TIME THAT I HAVE BOUGHT AN ITEM & TRIED TO RETURN IT, ONLY FOR THE GUESS STORE STAFF & MANAGER TO TELL ME THAT I CANNOT GET A REFUND BECAUSE APPARENTLY IT WAS A FINAL SALE OR CLEARANCE ITEM, IN WHICH I WAS...
Read more
1.4
I didn't like
  • Zero customer satisfaction
#1041853
Reply to reviews

Contact Guess

Headquarters Address:
Guess
1444 South Alameda Street
Los Angeles, CA 90021
Phone:
(800) 224-8377
More
I ordered some sneakers from guess.eu on the 8th of march and have not received the order. Tracking told me that the order had been received but it has not. I sent in a customer contact form, called the store and sent emails and have heard nothing - I have not even...
Read more
1.9
#1031545
Reply to reviews