Anonymous
map-marker Montreal, Quebec

Question

I need to know the number of battery of my watch Guess model W10245G1 because I lost my oldbattery.Thank you.
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Ferhad Z

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Non-repayment of money

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Hello, I'm having problems with my orders. I made my payment on February 21 and ordered two clothes. It seemed in the preparation process from that date to this day. But on February 25 I get an e-mail that your orders have been canceled. I ordered these clothes as I need them urgently. I am waiting for the clothes to be sent for 4 days. My time is wasted. If you can't send the clothes, please return my money. I took the photos while ordering. I'm sending them all to you. My order number: FUS00242403. I just can't reach you. Please help me. I wrote e-mail wherever I can find you on the Internet, but there is no answer.
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Loss:
$88

Preferred solution: Full refund

User's recommendation: Do not shop here.

Anonymous
map-marker Iloilo City, Western Visayas

Steel Art Billboards

Hi! Good day! This is Queenie from Steel Art Billboards! May I know if there is someone in your Marketing Department that I can talk to? I would like to send our Company Profile for your knowledge on what we offer and also, maybe ask if ever you have any requirements in your Outdoor Advertisement. Hope to get in touch! Thank you so much and have a great day.
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Paige N Cov
map-marker Waipahu, Hawaii

Complaint

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Lets just start with the mannerisms that the waikele staff presented during my personal shopping in person experience last week, my husband ended up buying me around maybe over 200.00 in merchandise and a lot of items did not seem to fit, I tried items on at my home and some tags ripped/fell off I gently folded up the clothing and kept the tags in the bag ready to return at the store, I usually shop at other retailers im a mom of three and sadly cant fit guess as easily anymore lol.. I was rudely addressed and very disrespected in person by the store manager Ronnie she didnt want to help me resolve my issue whatsoever.
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Loss:
$120
Pros:
  • Excellent quality
  • Shoulder bag
  • Appearance of clothes on-line
Cons:
  • Return
  • Disrespectful to customer
  • Non co-operative customer service

Preferred solution: Full refund

User's recommendation: Provide customer better service

Karishma H

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Verified Reviewer

Worse quality

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Guess - Worse quality
I just bought guess watch worth rupee 10000 on 20dec 2020 within 4 month there was problem in dial and that too just bcoz of moist which has come in watch dial and its stopped working watch was sent to service center and got it repaired done 2 days it works perfectly 3rd day again it stopped working I had a word even with the guess staff requested them so many times to plz change my watch but they gave me the clear answer saying that we cannot exchange dis watch only can make it repair and just bcoz of little moist and rain water the mechanism of the watch was damage r worse quality bad staff not worth in dis ma staff d
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Pros:
  • Quality of the products
Cons:
  • Disrespectful to customer

Preferred solution: Full refund

Carla N Upk

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No answer to a complain from November 2020

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Guess - No answer to a complain from November 2020
Guess - No answer to a complain from November 2020 - Image 2
Guess - No answer to a complain from November 2020 - Image 3
Updated by user Feb 15, 2021

Hi! I got a new email a few days ago saying they have no answer yet about my complaint.

Original review Jan 16, 2021
They emailed me asking for pictures of the damaged item, what I had already done before, and then they sent a new email telling me they were still analyzing the complaint. I sent the complaint because I went to a Guess store to get advice, and they told me it was definitely a problem of quality and that I should be refunded. But they couldn't help because I bought the product online and in Portugal Guess is a franchise.
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Preferred solution: Let the company propose a solution

User's recommendation: The store customer service is much more efficient than the online one.

Anonymous
map-marker Lisbon, Lisbon

Cancelamento de pedido pendente

Quero fazer um cancelamento por me ter enganado no tamanho das roupas. Gostaria de receber resposta o mais rápido possível obrigada
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Coley Dlv
map-marker Bristol, England

I haven’t received my order

I bought some stuff from your side and I havent received it yet. They said they were going to deliver it on Friday but I didnt receive anything from the dhl.
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Tamara V Jkz

Extremely Poor Quality

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Guess - Extremely Poor Quality
Guess - Extremely Poor Quality - Image 2
Updated by user Apr 11, 2021

There has been no response from Guess.

Original review Mar 12, 2021
I purchased a faux leather jacket {still "Guess" priced at $375!!} and never wore it for a couple of seasons, but this year it presented itself from my coat closet and I thought, "wow, I had forgotten about this gem!" Whoa, was I in for a shock -- almost the entire outer shell had deteriorated to crumbles!!! It had been kept in a dark closet with no interactions to anything but the two coats on either side of it. It can NOT be repaired, and at this point, it can NOT be returned, and while I did get it on a great sale (60% off), it was still very pricey! BUYER BEWARE of Guess high-priced items that are ultimately poorly "Made in China."
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Loss:
$150

Preferred solution: Let the company propose a solution

User's recommendation: Buyer Beware of High-Priced Guess Clothing Made in China

Anonymous
map-marker Liverpool, England

I haven't received my order

I ordered a suitcase on 12th august 2021 i still have not received it i was told i would receive it with in 5 days i have emailed guess and no response from them
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User's recommendation: Delivery is bad and customer service very poor

Chanel J Xoy

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Verified Reviewer
| map-marker Kosice, Kosice

Not recieving my parcel

Guess - Not recieving my parcel
I placed an order which cost me £92 for a bag& till today i have not recieved back no parcel no money. Whats going on? Please get back to me this is no joke. I want my money back or my parcel
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Anonymous

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Verified Buyer
| map-marker Nottingham, England

My package wasn't delivered

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Guess - My package wasn't delivered
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I ordered some items and I pay for fast delivery £17. After 7 days DHL contact me and said I need to pay and extra £71 fee. They said the shipper should tell me about this fee, but nobody did of course. First I refuse second day I call and paid. Tracking my parcel I don't see nothing new. Call again, and they said the shipper didnt put an invoice and I need to contact them regarding this. But with who to talk? Guess didnt answer my calls or email. I don t know what to do.
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Melissa M Rpl

Faulty Product

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Guess - Faulty Product
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I purchased a Guess shoe and was Never able to utilize it because the shoe glue that holds the shoe to heel must have come off and you have to have a receipt and Not buy a Guess product from a 3rd party vendor in order to get Any Help!! So I am wondering why even sell your product with a 3rd party if you wont honor your product and if it compromises excellent customer service !?
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy Guess Products from 3rd party stores and KEEP YOUR RECEIPT!!!

geraldine l Mee

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Verified Reviewer

Unauthorized account deductions

A branch of Guess has contacted me but not Guess Europe where the unauthorized purchase was made. They stated an investigation is in process but no refund to date .
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Loss:
$823

Preferred solution: Full refund

raman s Urk

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Verified Reviewer
| map-marker Gurgaon, Haryana

To do partnership

We are one of the Leather Garments / Accessories manufacturing and exporter in India , exporting the goods to Europen and UK markets. At present we are working with brands , Mustang, Maze, Labella, Next, MCS, John Lewis, Asos, Next, Oasis, Ibana, Barneys Originals etc.. As you know new season started and we are making new developments for our buyers, I would like to share with you or if you have to make new developments you could share with us we would like to do for you me and my team would like to do work for you with amazing enthusiasm We are very interested to work with you, kindly give us a chance to start and fruitful long term business with you. Attaching herewith some images of garments for your reference. If you interested we can show our samples in showroom ware house through Whatsapp We are the Best because Beat competitve price Constant communication Best quality of leather Amazing quality zips At fixed date of shipment delivery I assure you we always make you happy through our leather jackets we don't make jacket we make your dream
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