Guess
Reviews and Complaints
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Verified ReviewerUnhappy with the customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got my parcel thank you
Faulty handbag
User's recommendation: just know the cheaper handbags I have had are far better than the expensive Guess
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoupon
Preferred solution: New coupon code
Sunglasses lens
Preferred solution: Let the company propose a solution
User's recommendation: Don’t bother calling about plain lens
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
- Fast shipping
- Customer service
Preferred solution: Full refund
I don’t receive my refund
I don’t receive my refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package wasn't delivered
Preferred solution: Deliver product or service ordered
Not receive my order
Preferred solution: Deliver product or service ordered
Where is my order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | London, EnglandParcels delivered wrong place
User's recommendation: Check properly where your parcel is going
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package wasn't delivered
Hello, my name is Vanesa and I ordered a bag on 11-11-20 from Guess eu and the expected day of the delivery was on 19-11-20. I didn't have further details for my order so I contact Guess through email and also through a phone call and they told me to wait until 24-11-20.
I clarified that i didnt have problem if there was a possible delay because I understand the whole situation with COVID-19, I just wanted to know where is my order and if there was a problem with the it. The package didnt come on 24-11-20 so i contact Guess again to inform them. I send two emails and I didnt receive an answer. So I canceled my order through my account on Guess, but i didnt get a reply for this either!
I am very disappointed with your services because is the second time that my order delays and customer service doesnt help me! So because of the delay and the but service I dont want the bag anymore and I am asking you to check the request i did for a return in order to make a refund as soon as possible!
- Product
- Shoulder bag
- Non co-operative customer service
- Not fast shipping
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stoke On Trent, EnglandWhere is my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEncomenda
- Atendimento ao cliente
Preferred solution: Deliver product or service ordered
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