Steve S Rgg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy with the customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
*** service and this *** company is a joke Id rather shop at Walmart this place is a joke they dont even care after you purchase thete product thats made in China like all the other clothing stores dont waste your money just for the name its ridiculous I dont there customer service at all
View full review
Loss:
$100

Preferred solution: Full refund

PADMAH J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got my parcel thank you

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I got a text to say that my delivery was delivered but unfortunately it was a wrong address My delivery was missing but finally I got it delivered Thank you so much Happy
View full review
Anonymous
map-marker Cardiff, New South Wales

Faulty handbag

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Guess - Faulty handbag
Guess - Faulty handbag - Image 2
Guess - Faulty handbag - Image 3
Guess - Faulty handbag - Image 4
I lashed out, thinking I was getting a quality handbag, I bought it in 2019, what a rip off. Less than twelve months later the handles started to go, and now they are so bad I will not use it anymore. I will never buy another. My last handbag cost $39 and lasted four or five years, this one cost nearly $200 and has not lasted two years.
View full review

User's recommendation: just know the cheaper handbags I have had are far better than the expensive Guess

Toni B Izg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Coupon

I signed up to receive 15% off..i have tried to use that code and it is no good...can i get a code that is good? Thank you.
View full review

Preferred solution: New coupon code

JIM P End
map-marker Columbus, Ohio

Sunglasses lens

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Guess - Sunglasses lens
I want to take the prescription lens out of my guess sunglasses and put regular lens in. I bought them from Visionworks and their price on regular plain every day lens are $135 and that is ridiculous. I was checking with your group to see if I could just buy plain tinted lens for my glasses.
View full review
Loss:
$285

Preferred solution: Let the company propose a solution

User's recommendation: Don’t bother calling about plain lens

Yordan S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I order a bag and i paid extra 16 pounds to come next 24 or 48 hours , yes the order comes ... but after 3 weeks Seven days after my order , I text the company and they said its not going to come and they will send my money back ... guess what now is outside my home and I am on holiday ... lies lies lies , now nobody text me back and I guess I cant send the order back ,because you have 1 month and I will be back home after 2 months ... really really disappointed from them , bad company
View full review
Loss:
$70
Pros:
  • Fast shipping
Cons:
  • Customer service

Preferred solution: Full refund

Anonymous
map-marker Kingston, England

I don’t receive my refund

I send it back my parcel like to weeks ago and I dont receive my refund.????how long time take to receive refund back?and why is taking so long
View full review
Anonymous

I don’t receive my refund

I send it back my parcel back two weeks ago and I dont receive my refund back.How long it take to have my money back?
View full review
PADMAH J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package wasn't delivered

Got text that it was delivered but never been . I called Yodel they said it was delivered to another address . My address is 14 Sunnycroft road Uxbridge UB1 2XE. Yodel told me it was delivered to a Patel family in Middlesex. My ref is JD000224****089801. Please I need my parcel
View full review
Loss:
$55

Preferred solution: Deliver product or service ordered

Bianca M Hvu

Not receive my order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Didn't received my parcel from 18.01.2021. I sent emails to customer service and NOBODY ANSWERED TO THEM. DHL company told me Guess never gave them my parcel to give it to me. This is the 2 time when is happening, but will be the last, because I., tired to 'fight' for my money and nobody cares. Very bad customer service. 0 stars from me. I want my money back.
View full review

Preferred solution: Deliver product or service ordered

Deimante R

Where is my order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My order has not arrived and the tracking number is seems incorrect. order number is GE00720059. I need to know how long as its been shipped on 26th january
View full review

Preferred solution: Deliver product or service ordered

PADMAH J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Parcels delivered wrong place

My parcel has been delivered to a wrong address please I need it back . Got a text message to say that my parcel was delivered but I never got it called yodel theyve said that I have to get back to guess please I need either a refund or my shoes
View full review

User's recommendation: Check properly where your parcel is going

Vanesa A Tiy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package wasn't delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hello, my name is Vanesa and I ordered a bag on 11-11-20 from Guess eu and the expected day of the delivery was on 19-11-20. I didn't have further details for my order so I contact Guess through email and also through a phone call and they told me to wait until 24-11-20.

I clarified that i didnt have problem if there was a possible delay because I understand the whole situation with COVID-19, I just wanted to know where is my order and if there was a problem with the it. The package didnt come on 24-11-20 so i contact Guess again to inform them. I send two emails and I didnt receive an answer. So I canceled my order through my account on Guess, but i didnt get a reply for this either!

I am very disappointed with your services because is the second time that my order delays and customer service doesnt help me! So because of the delay and the but service I dont want the bag anymore and I am asking you to check the request i did for a return in order to make a refund as soon as possible!

View full review
Pros:
  • Product
  • Shoulder bag
Cons:
  • Non co-operative customer service
  • Not fast shipping

Preferred solution: Full refund

Per Koq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stoke On Trent, England

Where is my order

GE00714945 this is my order number. Please let me know why is this taking so long. I have ordered the item on the 23 January and still havent received any information or response from you.
View full review
Debora G Kng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Encomenda

Boa tarde mandei vir uma encomenda e ando atrás dela estou farta de ligar para transportadoras a procura da mesma mas não consigo sem os números de envio Remessa/traking/ qual a transportadora preciso de saber com urgência obrigado
View full review
Loss:
$104
Cons:
  • Atendimento ao cliente

Preferred solution: Deliver product or service ordered

  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 22