Bought Jeans From Guess RIPPED within a month and a half!

82 of 95 Guess reviews

I bought a pair of $80 jeans from guess.com, I barely wore them.They ripped while trying to sit down???

I contacted customer service online and they asked for a picture of them.

I sent them a very high quality picture of the tear and I got an email back from them saying that the rip was analyzed and it was concluded that the rip was caused by "excess stress" and it wasnt manufactures error.Now, I dont know about anyone else, but I consider sitting down a daily activity and I think a pair $80 jeans, especially from a well known brand like Guess, should be able to withstand it.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Delivery Service
Price Affordability
Advertised vs Delivered

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
$80
Product or service
Jeans Quality
Review category
Footwear and Clothing
review #541303

Author wants to be contacted by the company. Learn more

Had an experience with Guess? Submit review ›
Helpful? 4 Yes 4 1 No 1
Had the same issue 2 Yes 2
82 of 95 Guess reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Ricochet-Rabbit

Oct 05, 2014 #880283

You must have looked like the ultimate stuffed sausage to do that kind of damage. What kind of painful sound did it make? Was it more of a loud pop or the slow twang of individual threads letting go?

5 1 Reply
NoWorriesTampa

Oct 20, 2014 #887304

Those jeans must have been working SO hard... I'm surprised you were able to actually get into the "Sitting" position.

2 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Guess. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Guess.
Filing a new complaint about
×