filters
state:
Show
city:
Show
product:
Show
Show

Guess - Worst experience ever

They send the package to the wrong address ( not my mistake) and promised I will get a refund as soon as they receive a package back . After couple days I called them again and they said that there is nothink they can do and basically they stole my money . Never received either package or refund. Dob't buy from them!!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1224404
Reply to reviews
I made a order paid for next day shipping and before i got off the phone she told me everything was fine.. so when I check my email it was saying the order didn't go through I didn't check my email until I got off work around 3 by then it was to late to get my order...
Read more
1.0
#1212613
Reply to reviews
Worst online shopping company ,"Guess Europe" Disgraceful!!!
Worst online shopping company ,"Guess Europe" Disgraceful!!!
What an unethical company #Guess Eu is!! Will not refund my money. After sending 15 emails, 3 session of Live chats and 3 phone calls (not free), all agents say the same thing…they don’t have any authority and they will investigate and get back and they never get back....
Read more
2.3
I liked
  • Quality of the products
  • Style of the product
I didn't like
  • Rude customer service
  • Non co-operative customer service
  • Policy of the company
#1211769
Reply to reviews
Guess - My Prized Jacket
Guess - My Prized Jacket
I've had my jacket (don't wear often) for 3 years and the material, polyurethane and rayon became sepatating and peeling around the neck area. I love my jacket, but it has become embarrassing going out with it now. The rest of the jacket is fine. I would appreciate a...
Read more
Anonymous
ashok khandelwal

I've a jacket of the same kind and it is NOT usable.It has become totally defective and I don't know how to exchange or get refund?

#1198392
Reply to reviews
Show

Guess - No service on faulty product

I bought a Guess purse six weeks ago and within a couple of weeks it was splitting every where. This was a purse costing $110.00. I contacted Guess and was told they don’t have any help unless you buy at their online store! In other words they don’t stand behind their product!!!!
1.0
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1195894
Reply to reviews
I have been buying all my jeans from Guess since 2010. It’s roughly over a dozen. Last three pairs I got - all had the same issue. Frankly, I am giving up on your brand. Last week, Feb 13th I got myself another pair of jeans at Toronto Eaton center and it has the same...
Read more
1.0
#1195630
Reply to reviews
Guess - Sick and tired of trying to get recompense for faulty product.
Guess - Sick and tired of trying to get recompense for faulty product.
Guess - Sick and tired of trying to get recompense for faulty product.
Synopsis of complaint as emailed to company below. Every stage take weeks, still trying to get back what I paid for a poorly manufactured item: September 10th 2017 - I purchased a Guess handbag at Malta airport. Within a very short space of time the bag proved to be...
Read more
1.0
I didn't like
  • Slow customer service and refusal to provide refund
  • Lack of refund
  • Zero customer satisfaction
#1194422
Reply to reviews
I have ordered an item in the beginning of January, it didn’t fit well so I’ve sent it back on the 17th January. It been 5 weeks since I’ve sent it back I still haven’t received any confirmation email and still no refund. Contacted customer services 3 times already,...
Read more
#1192876
Reply to reviews
I ordered jean size 3x.. The tag on the jeabs say 3 x... clearly a three x is huge.. these jeans barely fits a 6 year old child.......A size 3x is pretty frickng big.... got a size zero and they can't return.. hate this company.. they were ordered online.. the policy...
Read more
1.0
I didn't like
  • Staff or the product
#1191478
Reply to reviews
Guess - HORRIBLE!They don’t care!Took my $45 and never returned!
I’ve been a loyal customer for about 9 years now. Every year, I am their Noir member. Which means I spent a decent amount of $ on their clothing EACH year. BUT I will never ever buy anything from this company again! With current ridiculous customer service, I predict...
Read more
2.2
#1190917
Reply to reviews