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I HARDLY SHOP AT GUESS & NOW I REALIZE WHY. THIS ISNT THE FIRST TIME THAT I HAVE BOUGHT AN ITEM & TRIED TO RETURN IT, ONLY FOR THE GUESS STORE STAFF & MANAGER TO TELL ME THAT I CANNOT GET A REFUND BECAUSE APPARENTLY IT WAS A FINAL SALE OR CLEARANCE ITEM, IN WHICH I WAS...
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1.4
I didn't like
  • Zero customer satisfaction
#1041853
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I ordered some sneakers from guess.eu on the 8th of march and have not received the order. Tracking told me that the order had been received but it has not. I sent in a customer contact form, called the store and sent emails and have heard nothing - I have not even...
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1.9
#1031545
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I am totaly pissed off with guess online shopping and i am going to sue the company soon. I ordered a watch and i got the order confirmation. Its been 6 full days now and i have not heard a word from them. I called them now they ar saying they coudnt find it in the...
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1.5
#1006217
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Guess Jacket Review

Guess
#988125
3.3
Details
Worst return experience I've ever encountered. Shipping is almost as bad.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Website

Guess Manager Review

Guess
#980178
1.4
Details
I want to complain this manager name Rebecca from Guess Outlet ,Vaughan Mills.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Guess Bag Review

Guess
#975791
I agree..I thought I was buying a premium brand that would last. Not so, 6 months in and the edges of the handles were fraying. I sent photos to the website - no response. Two months later the handles are now split and hurt my arm if I hang the bag from my arm. Still, no response. Do yourself a favor - buy a cheap Chinese knock off...it will last longer! !
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Guess Customer Care Review

Guess
#923174
1.3
Details
Molto disorganizzati col nuovo sistema di reso, non applicabile *** le poste italiane. Mancanza di comunicazione fra i membri del costumers care. Mai più acquisti online.
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Value for money
Warranty
Website
I called guess customer service this morning because a wallet I bought on Monday was not shipped yet (after 3 full business days). On the website, they say they ship within 1 business day. It was all fine at first, she checked and said it's out of stock. I don't know...
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Anonymous
Anonymous

Hi I've a pair of jeans to send back and I cannot get in touch with them terrible service how did you get in touch and have you a number

2.8
#1006054
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Guess - Handbag Review
Guess - Handbag Review
Guess - Handbag Review
Guess - Handbag Review
Guess - Handbag Review
I have a problem with guess and i think i will never buy from this guess anymore.i put my money in 2 bags i bought them from 2 egyptiam stires and they were in the sale period. One of them has it handel leather torn after 3 times of usage and the other one the hand...
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1.5
#1005798
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Will never order from Guess ever again!!! I order myself 3 bags, on 12/31/16 . NEVER RECIEVED THEM!! They have me the run around about my items talking about ups had it i called ups myself and ups had no clue what i was talking about . So i called Guess back then they...
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#1000031
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Featured

Guess handbag peeling off
Guess handbag peeling off
Guess handbag peeling off
Guess handbag peeling off
Guess handbag peeling off
Guess handbag peeling off
On Monday, January 16, I bought a Guess handbag at Duty Free - São Paulo international airport. Yesterday, when I was going to use it for the first time, I noticed that the leather is peeling off from lots of places. I didn't even use the bag.What a waste of money. I...
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Anonymous
catherine

I have the same issue. I bought a guess bag and did not realise that the zipper was broken. It is a brand new guess bag.

ransom
ransom

Was this from a real true Guess store?

1.7
I didn't like
  • Quality of handbag
  • Handbag is peeling off and i bought it on monday
#994260
Reply to reviews
Store - G by GUESS, Great Mall , Milpitas, CA This is a serious issue. Me & my friend have been treated very badly by a store manager at great mall, Milpitas, CA. She asked us to "EXIT" the store for asking her about her bad behavior ? We had a exchange but the...
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1.0
I didn't like
  • Zero customer satisfaction
#993546
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Worst experience!!! I ordered a pair of boots online through the Guess Factory Outlet website on 11/29/16 using a special promo. Then they duplicated the order sending me a 2nd pir at full price. I contacted them immediately to let them know they charged me in error a...
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1.0
I didn't like
  • Charged me for something i did not order
#983269
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My order was never shipped until I called and complained. I ordered a Christmas gift of jeans on December 8. I called a week later and my shipment was somehow "missing". Finally received the jeans on December 20 after calling twice and complaining. Only then did I...
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Anonymous
Kevin

Well it's not their fault your son didn't like the jeans if you had a business and customers keep returning products cause they don't like and you keep having to pay for retur...

#980612
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