Contact Guess Customer Service
How to Reach a Person at Guess
Toll-Free Number:
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1-800-224-8377
Customer Service:
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1-800-347-1466Guess Jeans
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1-800-394-8377
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1-877-444-8377
General Info:
Investors/ Franchising:
Media:
Guess Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Guess Phone Number | 1 (800) 224-8377 |
| Average Calls duration | 3 minutes |
| Most Popular Guess Email Address | guessinfo@guesswatches.com |
| Issue Resolution Rate | Low (14% reported full resolution) |
| Guess Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 90% phone, 10% email |
| Common Reasons for Contact | Product/ service, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Guess | Email, first and last name or customer id or account number |
Contact Information
Guess Website:
Guess Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 6:00 am - 5:00 pm (PT)
Saturday: 7 am - 4 pm (PT)
Store Locator:
575 Fifth Avenue
New York, NY 10017
537 Broadway
New York, NY 10012
23-25 Fulton Street
New York, NY 10038
1 Garden State Plaza Suite C-07
Paramus, NJ 07652
9015 Queens Boulevard Suite 1059
Elmhurst, NY 11373
5100 Kings Plaza Space 139
Brooklyn, NY 11234
21 Mall Walk Space 2030
Yonkers, NY 10704
2655 Richmond Avenue #209
Staten Island, NY 10314
55 Parsonage Road Space 2418A
Edison, NJ 08837
630 Old Country Road Space 1114
Garden City, NY 11530
301 Mount Hope Avenue Space 2055
Rockaway, NJ 07866
526 Smith Haven Mall Space E11A
Lake Grove, NY 11755
2000 Route 38 Suite 1225
Cherry Hill, NJ 08002
Summary of Guess Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Guess?
Shipping and Delivery Question:
- “Regarding my order issue”
- “Parcel”
- “I can’t get the sale price on the Wensite”
Request for Information Question:
- “Need help”
- “About order”
- “Information”
Product/ Service Question:
- “Damage of bag”
- “Regarding my purchase”
- “Product is not working”
Return/ Replace Question:
- “For return t-shirt”
- “Coolers replacement”
- “Holiday return”
Refund Question:
- “My refund”
- “Refund”
- “I want my refund”
Activation/ Cancellation Question:
- “Cancel an order”
- “Cancel and order”
- “I applied to cancel my oder three days ago but I didn't get my refund yet”
Payments and Charges Question:
- “Payment problem”
- “To get my 20% discount. My code GUESSLISTG”
- “Payments”
Staff Question:
- “Watch service regarding”
- “Service centre”
- “After 3 calls to customer services still Have not received my order : they are Christmas gifts.”
Account Question:
- “Because i received my reward”
- “I can't login”
- “Rewards”
Cards Question:
- “My e gift card is empty ad I haven't used all so I wanted to why”
- “E gift card”
- “Gift card ploblem”
Website/ Application Question:
- “Could not make an order online”
- “Wanted to know official online site for guess in india”
- “App issues”
Employment Question:
- “W2”
- “Payroll”
Other Question:
- “The page doesn’t open for n safari or when i click the link”
- “Guess lik”
- “Wrong handbag”
Compare Guess Customer Service To
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