My order was never shipped until I called and complained.I ordered a Christmas gift of jeans on December 8.
I called a week later and my shipment was somehow "missing". Finally received the jeans on December 20 after calling twice and complaining. Only then did I receive a shipment confirmation. My son didn't like the jeans (stunning!) and when I called to return they wanted me to pay "only" $6.95 for a shipping return label.
Ugh! Awful customer service. They also offer 15% discount on your first purchase if you sign up with email; only you have to click on the word "Details" in the fine print (which I did read) to find out you cannot use the discount code during the Holiday shopping season.
Shady business practice.I will never shop with Guess online or in Guess stores again.
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