My order was never shipped until I called and complained. I ordered a Christmas gift of jeans on December 8.
I called a week later and my shipment was somehow "missing". Finally received the jeans on December 20 after calling twice and complaining. Only then did I receive a shipment confirmation. My son didn't like the jeans (stunning!) and when I called to return they wanted me to pay "only" $6.95 for a shipping return label.
Ugh! Awful customer service. They also offer 15% discount on your first purchase if you sign up with email; only you have to click on the word "Details" in the fine print (which I did read) to find out you cannot use the discount code during the Holiday shopping season.
Shady business practice. I will never shop with Guess online or in Guess stores again.
This person wrote the review because of order processing issue at Guess. Reviewer claimed that he or she wants Guess to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.