Saint-Chrysostome, Quebec
Featured Not resolved
Delivery Service
Value for money

During the Black Friday event, on the website there was clearly a "Get 15% off + Free Shipping" offer. Turns out it's false advertising since the promo code will only be valid on January 1st 2016.

None of this is specified when you give your e-mail.... When I called customer service, I waited 45 minutes before getting an answer. Then after that wait, I get told that in the small print on another page of the website this infomation is specified...

Thanks Guess! Last purchase from you guys.

This person wrote the review because of "false advertising and poor customer service" at Guess and attached a photo. Reviewer claimed that he or she lost $20 and wants Guess to offer any options to resolve the issue.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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