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Worst online shopping company ,"Guess Europe" Disgraceful!!!
Worst online shopping company ,"Guess Europe" Disgraceful!!!
50 pounds from order number GEU546450952512. Last year exactly same thing happened with me for order GEU151835331623 and I was never refunded 44 pounds till date and no one got back. Things seems to disappear from Guess warehouse. What a shame!! #Guess . Disgraceful!!!.
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2.3
Product
Guess Customer Care
I liked
  • Quality of the products
  • Style of the product
I didn't like
  • Non co-operative customer service
  • Policy of the company
  • Rude customer service
#1211769
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Guess - No refund after 2 weeks!

This company is a joke. I returned few clothes and still no refund after 2 weeks of waiting. I emailed and called Guess 2 times about this matter and they keep saying they refunded the money. Either don't return or don't buy at this company. Clothes are cheap and customer service is horrible.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Guess Customer Care
#1189830
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I have had multiple times when I have gotten the incorrect item or color plus slow customer service responses but it didn’t bother me as much, I still continued to be a loyal Guess List customer. Today I went into your VA store 3104 to return the Cassie Sandal. I made...
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1.8
Product
Guess Customer Care
#1178959
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Guess - Return wallet and never got my money back in three months

Told them I need to talk with someone that can hem help me. Because I'm tried of call them. All i need is my money back. Its taking this all. Need my 43.00 return back to my card.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
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Guess Customer Care
#1175926
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ongoing issue with Guess customer (don't ) care.I have spent hours on line attatching photos,chasing them up etc and no further forward. Every reply was from someone different.Finally offered chance to select alternative using a code to value of my bag on...
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Guess Customer Care
#1174571
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Ongoing issues with Guess online 'customer service'.Each email is from a different person and Im getting nowhere.Last email was to say it was escalated to Head Office.......then today another email from yet another Guess Representative. I wont be worn down though and...
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Guess Customer Care
#1174557
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I have had a store credit for ages that I am trying to use up.Every time I order, it does not let me apply it. When I call, nobody answers the phone. By the time I get a hold of someone, the item in my shopping cart is not available any more. This happened far too many...
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Anonymous
Anonymous

Their website sucks. Said free shipping up until checkout so I tried to call a service rep. Impossible trying to understand her accent. I tried to call back for a differant re...

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Guess Customer Care
#1071641
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Guess - Poor customer service

I purchased a few items online , which all were shipped in different packages. So far I was ok with that , but then one of my packages didnt even have a tracking number. I contacted customer service but they never replied and I never had a response about what happened to this specific package.
3.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Guess Customer Care
#1048138
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I HARDLY SHOP AT GUESS & NOW I REALIZE WHY. THIS ISNT THE FIRST TIME THAT I HAVE BOUGHT AN ITEM & TRIED TO RETURN IT, ONLY FOR THE GUESS STORE STAFF & MANAGER TO TELL ME THAT I CANNOT GET A REFUND BECAUSE APPARENTLY IT WAS A FINAL SALE OR CLEARANCE ITEM, IN WHICH I WAS...
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1.4
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Guess Customer Care
I didn't like
  • Zero customer satisfaction
#1041853
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Will never order from Guess ever again!!! I order myself 3 bags, on 12/31/16 . NEVER RECIEVED THEM!! They have me the run around about my items talking about ups had it i called ups myself and ups had no clue what i was talking about . So i called Guess back then they...
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Guess Customer Care
#1000031
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