Not resolved

I have placed my order GEU091316805179 on the 26th December and chased it 3 times by email but I have never received any answer. Today I have just found out that maybe my shoes are not in stock and that's why I have never received a confirmation email.

It is not acceptable, after 20 days, to hear that. My order is still pending and nobody is able to tell if / when I can receive it. That's a terrible service!!!

Now I am still waiting for someone to email the warehouse for tracking my order but, again, I don't know when I will get some news about my order. I think this is the last time I am going to buy on Guess website.

Product or Service Mentioned: Guess Shipping Service.

Reason of review: Order processing issue.

Monetary Loss: $40.

Preferred solution: Deliver product or service ordered.

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