Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

So here is the thing, ordered a dress for the wife for vacation it was not available in store and luckily on sale at $29.00 but we needed it quick so there website says next day shipping (Canada) for $40.00 OMFG! Did it anyway and the item not only did not arrive in 24 hours as it says next day shipping it took over 5 days.

I called customer care and a girl name Tatanya apologized and gave me $15.00 discount off shipping. I told her it was not shipped express because tracking says it was ship expedited its not the same thing. Anyway after arguing she said the website says express next day means up to 5 days!

WTH really? Never again, BBB here I come!

See picture, shows next business day shipping selected.

Product or Service Mentioned: Guess Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Price reduction.

I didn't like: False shipping advertising.

Company wrote 0 private or public responses to the review from Jun 21.
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