Order number: #GEU555755865036 I received the order last Thursday but it is missing the gift box! I was contacting the dhl service the past 2 days and they confirmed me that the problem is from guess as you didn't ship the gift box along with the bag as the shipping...Read more
I paid $138 for a pair of shorts that within minutes had many pulls and snags in the material. They were poor quality and not practical. They would not do a return because the tags were taken off. They do not stand by their merchandise and they do not care about the...Read more
Guess - Invest in customer service
I waited almost 1 hour online for someone to answer the darn phone, another 15mins to track a order Not very good wasting people time just waiting and waiting
Guess - Poor customer service
I ordered 2 items. One was shipped immediately and the other sat there for a week with no update. I emailed customer service and no response. I called only to argue about the 1 item I already. The agent told me the item was at UPS. I finally get to look up my account to see the item shipped today. He was not bright enough to just say that and instead told me to call UPS.
On every single one of the purses, and soon after purchase, very noticeable flaws occurred. On several, the carrying handles either came apart, seams raveled out or just split!! On others, the seams at each corner split. This is just a few of the problems!! I've only...Read more
I purchased several dresses (non formal variety) two days ago. I came back to the store today with one of the items, tags still attached, receipt in hand to return it. I am told it was a sale item so no returns. The price on the tag does not reflect a “sale” price nor...Read more
So here is the thing, ordered a dress for the wife for vacation it was not available in store and luckily on sale at $29.00 but we needed it quick so there website says next day shipping (Canada) for $40.00 OMFG! Did it anyway and the item not only did not arrive in 24...Read more
I didn't like
- False shipping advertising
Guess - Extremely unprofessiona Customer service from Manager Shawn
Purchased worth $650 return next to store to clarify pricing of clarify.The girl at the counter was asked by her manager to stop attending to us as he had to on break while there was only one customer at cash out. It would have taken her two min. He was rude to me for no reason. His break was more important than to attend to a paying and repeat customer
I order some guess watches last year and the guy who deliever just left the package in the lobby . Called customer service 20 times every time new story your refund is processing . Six months going from shipper to sender calls. They said we cant issue the refund that...Read more
Guess - Horrible customer service
Horrible customer service. Extremely rude. Too bad I can’t upload the video. She’s is supposedly the manager, but she doesn’t even know how to use a calculator. If someone pays in partial cash and gift card, don’t tell them they can’t get anything back in cash!
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