Latest review first
Guess - Returns
I bought an item for my sons girlfriend for Christmas. After several attempts to return the Item after Christmas I was finally contacted by someone who said it was too late to return the item. I am now stuck with something I have no use for and cannot return.
I didn't like
- Total disregard when it comes to customer service
#guess Their system and customer service are terrible, awful and offense the customers because their service is unresponsable. Customers invest time sat in front the computers placing orders from their website. As a result, they take to long to respond if those items...Read more
Guess - Won't help with a return
Jacket zipper will not properly zipper
Guess - Disappointed
I love Guess bags , I have so many so I was disappointed that this one lasted only a year and I only used it last Fall and 1 day this winter and had the strap break
Guess - NO ONE ANSWERS PHONES FOR CUSTOMER SERVICE!0
NO ONE ANSWERS THE CUSTOMER SERVICE CALLS FOR ORDERS!! All WEEK! E-MAILS TOO!!!
Guess - CUSTOMER SERVICE
THE PHONES FOR “CUSTOMER SERVICE” ARE NOT ANSWERED ALL WEEK. THERE IS ROBOTIC MESSAGE AT THE END THAT SAYS THEY CANNOT ANSWER. NO REPLIES FROM E-MAILS EITHER. I CALLED CORPORATE AND THEY ARE OF NO HELP EITHER! I’M DOME BUYING FROM THIS OVERPRICED STORE.
I’ve recently purchased clothes from Guess Factory online and they’ve turned out damaged. The hoodie is ripped. The shoulder side has a huge whole on it! I’ve contacted Guess Customer Service and to receive a refund you have to pay for shipping and handling. Why should...Read more
I didn't like
- Staff or the product
- Customer and employee service
Guess - Not Fair
I bought $500 worth of jeans and the next day they promoted a free gift for purchase of $150 more, but I'm not eligible because their system doesn't allow them to do it. I call this unfair and false advertising to lure in customers. I will be making returns once I receive the delivery.
Guess would not give me a gift receipt for two tops I wanted for a Christmas present, as they don't start them until Dec! I traveled 50 miles to Oxford just to use this shop, so really disappointed. I explained this to the shop assistant, but she said she couldn't do...Read more
Guess bag from Frasers peeling
I bought a guess bag for R2300 at Frasers ,Brooklyn ,Pretoria in June 2016.I used the bag about 4 times and kept it in the white storage bag. This bag is now peeling with handles which are coming apart at the seams.How can I have it repaired or replaced.My Busby,Spikes and Sparrow and Danier bags are much older and all looking good.
Do you have something to say about Guess? What happened? What can we help you with?