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Guess - Invest in customer service

I waited almost 1 hour online for someone to answer the darn phone, another 15mins to track a order Not very good wasting people time just waiting and waiting
#1306001
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Guess - Poor customer service

I ordered 2 items. One was shipped immediately and the other sat there for a week with no update. I emailed customer service and no response. I called only to argue about the 1 item I already. The agent told me the item was at UPS. I finally get to look up my account to see the item shipped today. He was not bright enough to just say that and instead told me to call UPS.
1.0
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Customer service
Delivery Service
Website
#1296113
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On every single one of the purses, and soon after purchase, very noticeable flaws occurred. On several, the carrying handles either came apart, seams raveled out or just split!! On others, the seams at each corner split. This is just a few of the problems!! I've only...
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#1294047
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I purchased several dresses (non formal variety) two days ago. I came back to the store today with one of the items, tags still attached, receipt in hand to return it. I am told it was a sale item so no returns. The price on the tag does not reflect a “sale” price nor...
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#1291935
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Guess - Paid $40.00 express next day shipping only to get it in 5 days.
So here is the thing, ordered a dress for the wife for vacation it was not available in store and luckily on sale at $29.00 but we needed it quick so there website says next day shipping (Canada) for $40.00 OMFG! Did it anyway and the item not only did not arrive in 24...
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2.7
I didn't like
  • False shipping advertising
#1285641
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Guess - Extremely unprofessiona Customer service from Manager Shawn

Purchased worth $650 return next to store to clarify pricing of clarify.The girl at the counter was asked by her manager to stop attending to us as he had to on break while there was only one customer at cash out. It would have taken her two min. He was rude to me for no reason. His break was more important than to attend to a paying and repeat customer
3.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
Warranty
Website
#1270991
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I order some guess watches last year and the guy who deliever just left the package in the lobby . Called customer service 20 times every time new story your refund is processing . Six months going from shipper to sender calls. They said we cant issue the refund that...
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1.0
#1246448
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Guess - Horrible customer service

Guess - Horrible customer service
Horrible customer service. Extremely rude. Too bad I can’t upload the video. She’s is supposedly the manager, but she doesn’t even know how to use a calculator. If someone pays in partial cash and gift card, don’t tell them they can’t get anything back in cash!
1.0
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Customer service
Exchange, Refund and Cancellation Policy
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#1235871
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Guess - Worst experience ever

They send the package to the wrong address ( not my mistake) and promised I will get a refund as soon as they receive a package back . After couple days I called them again and they said that there is nothink they can do and basically they stole my money . Never received either package or refund. Dob't buy from them!!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1224404
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Contact Guess

Mailing Address:
Guess
1444 South Alameda Street
Los Angeles, California 90021
United States
Phone:
(800) 224-8377
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Guess Products and Services

All Guess Products
I made a order paid for next day shipping and before i got off the phone she told me everything was fine.. so when I check my email it was saying the order didn't go through I didn't check my email until I got off work around 3 by then it was to late to get my order...
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1.0
#1212613
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