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Bag purchased Dec 2017 within 2 weeks started to split.....ongoing issue with Guess customer (don't ) care.I have spent hours on line attatching photos,chasing them up etc and no further forward. Every reply was from someone different.Finally offered chance to select...
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#1174571
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I purchased a Kinley Tote bag in Belfast airport. Within a few days of use the handles and edges started to split.Ongoing issues with Guess online 'customer service'.Each email is from a different person and Im getting nowhere.Last email was to say it was escalated to...
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#1174557
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I bought a guess handbag 6 months ago. Already the straps are starting to split. Took the handbag back to Strandbags. They said your policy has changed and even they don't know what it is. The lady in the store tried ringing your company three times with no response...
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#1172045
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Guess - Horrendous

Guess
#1174573
1.0
Details
Ongoing issue trying to get replace2fir a sub standard quality bag
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Guess - No update of online order

Guess
#1162516
1.4
Details
I placed an order online for more than 10 wallets, i only received 6 of them, i try checking online, no update, called customer service, number shows busy all the time, sent email to cx service, no reply, sent 3 emails! Placed the order on 18th dec 2017! Like seriously!!!
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Guess send me uses. Shoes

Guess
#1159509
1.4
Details
I bought new shoes from guess and they send me used shoes no new one that’s incredible they have really bad service
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Advertised vs Delivered
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Delivery Service
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Location
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Product or Service Quality
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Value for money
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Guess - Leather jacket
1/1

Guess - Leather jacket

Guess
#1148939
3.0
Details
I have a leather jacket purchased a year ago I paid three thousand rand for it and it the leather is peeling of which looks so cheap and disgraceful being such a reputable brand. I very disappointed with the product ! Such a rip off
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I have placed my order GEU091316805179 on the 26th December and chased it 3 times by email but I have never received any answer. Today I have just found out that maybe my shoes are not in stock and that's why I have never received a confirmation email. It is not...
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#1169245
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My husband was visiting canada and bought for me a bag from guess store in Calgary but the bag is defeated the guess sign is upside down. I Took it to guess store in Cairo festival city mall in Egypt to ask them if it could be exchanged or fixed but they said no Guess...
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#1151884
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GUESS NEVER MORE: new purse peeling!!!
GUESS NEVER MORE: new purse peeling!!!
GUESS NEVER MORE: new purse peeling!!!
GUESS NEVER MORE: new purse peeling!!!
I purchase this purse in Las Vegas, ins a Guess store. After 2 years, carefully kept in the given bag, I used this purse only 2 times!! When I open: surprised!!! My wonderful new purse was completely peeling. Very disappointed with the quality of the material, that...
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Anonymous
Smitty

Do you have the receipt and did you contact the company as described in the accompanying literature which I'm sure you kept ?They were very good to my daughter when she had an...

#1114936
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I tried contacting them multiple times. I received a jumpsuit with only one strap. They promised they gonna send the strap so I was waiting and have the item tailored now. I called again after a month and they told me they don't have the strap anymore and there's...
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1.0
I didn't like
  • Quality
  • Zero customer satisfaction
  • Customer and employee service
#1104633
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Featured

Guess - DISAPPOINTED WITH PRODUCT
April 13 2017 I Purchased two pairs of same style of shoes PEW sku 428403050055 Item No. GFLIZZIE2 for myself and my sister at Guess outlets in New Jersey. Both my sister and I are VERY DISAPPOINTED with the product purchased. After few hours of wearing these shoes we...
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Anonymous
Anon

Oh please. That's part of breaking shoes in, you get blisters and you put a bandaid on your back of your foot. The blisters eventually heal up rather quickly.

#1088519
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Guess purse
Dear managers, I bought a guess wallet a while ago , few months after my usage , which I assure it's ultimately neat and clean, the wallet's leather has been torn and peeled in a totally ashaming way. Well, my being an old GUESS customer have always given me blind...
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2.2
#1083106
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Contact Guess

Mailing Address:
Guess
1444 South Alameda Street
Los Angeles, California 90021
United States
Phone:
(800) 224-8377
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Guess Products and Services

I have had a store credit for ages that I am trying to use up. Every time I order, it does not let me apply it. When I call, nobody answers the phone. By the time I get a hold of someone, the item in my shopping cart is not available any more. This happened far too...
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Anonymous
Anonymous

Their website sucks. Said free shipping up until checkout so I tried to call a service rep. Impossible trying to understand her accent. I tried to call back for a differant re...

#1071641
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