Guess Reviews

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Guess - Manufacturing defect and ZERO Customer Service!
Guess - Manufacturing defect and ZERO Customer Service!
Guess - Manufacturing defect and ZERO Customer Service!
Guess - Manufacturing defect and ZERO Customer Service!
Guess - Manufacturing defect and ZERO Customer Service!
Guess - Manufacturing defect and ZERO Customer Service!
I purchased a GUESS handbag and matching purse on the 14th of September, 2019. Earlier this year, I noticed that the stitching started coming apart. HOW? It is only a few months old!!! So I took the handbag to the Woodmead Factory outlet with my proof of purchase and...
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ID
#1813047 Review #1813047 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
Product
Guess Handbag
Pros
  • Used to be a hot brand
Cons
  • Defective manufacturing
  • Poor quality
  • Rude customer service
Preferred solution
Go the extra mile to keep customers happy and see the bigger picture about customer complaints!

Cancelamento de pedido pendente

Quero fazer um cancelamento por me ter enganado no tamanho das roupas. Gostaria de receber resposta o mais rápido possível obrigada
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ID
#2839851 Review #2839851 is a subjective opinion of poster.
Location
Lisbon, Lisbon

I haven't received my order

I ordered a suitcase on 12th august 2021 i still have not received it i was told i would receive it with in 5 days i have emailed guess and no response from them

User's recommendation: Delivery is bad and customer service very poor.

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ID
#2796078 Review #2796078 is a subjective opinion of poster.
Location
Liverpool, England
New Reviewer

Worse quality

Guess - Worse quality
I just bought guess watch worth rupee 10000 on 20dec 2020 within 4 month there was problem in dial and that too just bcoz of moist which has come in watch dial and its stopped working watch was sent to service center and got it repaired done 2 days it works perfectly 3rd day again it stopped working I had a word even with the guess staff requested them so many times to plz change my watch but they gave me the clear answer saying that we cannot exchange dis watch only can make it repair and just bcoz of little moist and rain water the mechanism of the watch was damage r worse quality bad staff not worth in dis ma staff d
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ID
#2785964 Review #2785964 is a subjective opinion of poster.
Pros
  • Quality of the products
Cons
  • Disrespectful to customer
Preferred solution
Full refund
New Reviewer

I haven’t received my order

I bought some stuff from your side and I havent received it yet. They said they were going to deliver it on Friday but I didnt receive anything from the dhl.
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ID
#2755283 Review #2755283 is a subjective opinion of poster.
Location
Bristol, England
New Reviewer

Complaint

Lets just start with the mannerisms that the waikele staff presented during my personal shopping in person experience last week, my husband ended up buying me around maybe over 200.00 in merchandise and a lot of items did not seem to fit, I tried items on at my home and some tags ripped/fell off I gently folded up the clothing and kept the tags in the bag ready to return at the store, I usually shop at other retailers im a mom of three and sadly cant fit guess as easily anymore lol.. I was rudely addressed and very disrespected in person by the store manager Ronnie she didnt want to help me resolve my issue whatsoever.

User's recommendation: Provide customer better service.

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ID
#2729990 Review #2729990 is a subjective opinion of poster.
Location
Waipahu, Hawai'i
Pros
  • Design
  • Shoulder bag
  • Appearance of clothes on-line
Cons
  • Disrespectful to customer
  • Apathetic management
  • Non co-operative customer service
Loss
$120
Preferred solution
Full refund

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New Reviewer

Never get my order, and costume serves didn't reply

Guess - Never get my order, and costume serves didn't reply
I had make an order, a par of sneakers, at July 9. I never received the sneakers or my money back. Otherwise nobody gives an explanation, about what happened, and Guess site shows my account as I had received the order! The humans dont talk to me. This is serious, and I will present my complaints in all parts of the world,

User's recommendation: Do not buy Guess brand.

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ID
#2725788 Review #2725788 is a subjective opinion of poster.
Loss
$80
Preferred solution
Full refund

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New Reviewer

Unauthorized account deductions

A branch of Guess has contacted me but not Guess Europe where the unauthorized purchase was made. They stated an investigation is in process but no refund to date .
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ID
#2528682 Review #2528682 is a subjective opinion of poster.
Loss
$823
Preferred solution
Full refund

I don’t receive my refund

I send it back my parcel back two weeks ago and I dont receive my refund back.How long it take to have my money back?
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ID
#2490664 Review #2490664 is a subjective opinion of poster.

I don’t receive my refund

I send it back my parcel like to weeks ago and I dont receive my refund.????how long time take to receive refund back?and why is taking so long
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ID
#2490660 Review #2490660 is a subjective opinion of poster.
Location
Kingston, England

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New Reviewer

Not recieving my parcel

Guess - Not recieving my parcel
I placed an order which cost me £92 for a bag& till today i have not recieved back no parcel no money. Whats going on? Please get back to me this is no joke. I want my money back or my parcel
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ID
#2472960 Review #2472960 is a subjective opinion of poster.
Location
Kosice, Kosice
New Reviewer

Extremely Poor Quality

Guess - Extremely Poor Quality
Guess - Extremely Poor Quality
Update by user Apr 11, 2021

There has been no response from Guess.

Original review posted by user Mar 12, 2021
I purchased a faux leather jacket {still "Guess" priced at $375!!} and never wore it for a couple of seasons, but this year it presented itself from my coat closet and I thought, "wow, I had forgotten about this gem!" Whoa, was I in for a shock -- almost the entire outer shell had deteriorated to crumbles!!! It had been kept in a dark closet with no interactions to anything but the two coats on either side of it. It can NOT be repaired, and at this point, it can NOT be returned, and while I did get it on a great sale (60% off), it was still very pricey! BUYER BEWARE of Guess high-priced items that are ultimately poorly "Made in China."

User's recommendation: Buyer Beware of High-Priced Guess Clothing Made in China.

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ID
#2454601 Review #2454601 is a subjective opinion of poster.
Product
Guess Jacket
Loss
$150
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Coupon

I signed up to receive 15% off..i have tried to use that code and it is no good...can i get a code that is good? Thank you.
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ID
#2452530 Review #2452530 is a subjective opinion of poster.
Preferred solution
New coupon code

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Verified Reviewer
New Reviewer

Non-repayment of money

Guess - Non-repayment of money
Guess - Non-repayment of money
Guess - Non-repayment of money
Guess - Non-repayment of money
Guess - Non-repayment of money
Guess - Non-repayment of money
Hello, I'm having problems with my orders. I made my payment on February 21 and ordered two clothes. It seemed in the preparation process from that date to this day. But on February 25 I get an e-mail that your orders have been canceled. I ordered these clothes as I need them urgently. I am waiting for the clothes to be sent for 4 days. My time is wasted. If you can't send the clothes, please return my money. I took the photos while ordering. I'm sending them all to you. My order number: FUS00242403. I just can't reach you. Please help me. I wrote e-mail wherever I can find you on the Internet, but there is no answer.

User's recommendation: Do not shop here.

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ID
#2439141 Review #2439141 is a subjective opinion of poster.
Product
Guess Jacket
Loss
$88
Preferred solution
Full refund
New Reviewer

Unhappy with the customer service

*** service and this *** company is a joke Id rather shop at Walmart this place is a joke they dont even care after you purchase thete product thats made in China like all the other clothing stores dont waste your money just for the name its ridiculous I dont there customer service at all
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ID
#2424589 Review #2424589 is a subjective opinion of poster.
Product
Guess Jacket
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I got my parcel thank you

I got a text to say that my delivery was delivered but unfortunately it was a wrong address My delivery was missing but finally I got it delivered Thank you so much Happy
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ID
#2424088 Review #2424088 is a subjective opinion of poster.

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