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Guess - Sick and tired of trying to get recompense for faulty product.
Guess - Sick and tired of trying to get recompense for faulty product.
Guess - Sick and tired of trying to get recompense for faulty product.
Synopsis of complaint as emailed to company below. Every stage take weeks, still trying to get back what I paid for a poorly manufactured item: September 10th 2017 - I purchased a Guess handbag at Malta airport. Within a very short space of time the bag proved to be...
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1.0
I didn't like
  • Slow customer service and refusal to provide refund
  • Zero customer satisfaction
  • Lack of refund
#1194422
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Guess - Horrible customer service

Guess - Horrible customer service
Horrible customer service. Extremely rude. Too bad I can’t upload the video. She’s is supposedly the manager, but she doesn’t even know how to use a calculator. If someone pays in partial cash and gift card, don’t tell them they can’t get anything back in cash!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Location
Staff
#1235871
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Guess - HORRIBLE!They don’t care!Took my $45 and never returned!
I’ve been a loyal customer for about 9 years now. Every year, I am their Noir member. Which means I spent a decent amount of $ on their clothing EACH year. BUT I will never ever buy anything from this company again! With current ridiculous customer service, I predict...
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2.2
#1190917
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Worst online shopping company ,"Guess Europe" Disgraceful!!!
Worst online shopping company ,"Guess Europe" Disgraceful!!!
What an unethical company #Guess Eu is!! Will not refund my money. After sending 15 emails, 3 session of Live chats and 3 phone calls (not free), all agents say the same thing…they don’t have any authority and they will investigate and get back and they never get back....
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2.3
I liked
  • Style of the product
  • Quality of the products
I didn't like
  • Non co-operative customer service
  • Rude customer service
  • Policy of the company
#1211769
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I order some guess watches last year and the guy who deliever just left the package in the lobby . Called customer service 20 times every time new story your refund is processing . Six months going from shipper to sender calls. They said we cant issue the refund that...
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1.0
#1246448
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Guess - My Prized Jacket
Guess - My Prized Jacket
I've had my jacket (don't wear often) for 3 years and the material, polyurethane and rayon became sepatating and peeling around the neck area. I love my jacket, but it has become embarrassing going out with it now. The rest of the jacket is fine. I would appreciate a...
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Anonymous
ashok khandelwal

I've a jacket of the same kind and it is NOT usable.It has become totally defective and I don't know how to exchange or get refund?

#1198392
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GUESS NEVER MORE: new purse peeling!!!
GUESS NEVER MORE: new purse peeling!!!
GUESS NEVER MORE: new purse peeling!!!
GUESS NEVER MORE: new purse peeling!!!
I purchase this purse in Las Vegas, ins a Guess store. After 2 years, carefully kept in the given bag, I used this purse only 2 times!! When I open: surprised!!! My wonderful new purse was completely peeling. Very disappointed with the quality of the material, that...
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Anonymous
Anonymous

I have the same issue, used the purse maybe twice.

Anonymous
Smitty

Do you have the receipt and did you contact the company as described in the accompanying literature which I'm sure you kept ?They were very good to my daughter when she had an...

#1114936
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Guess - Worst experience ever

They send the package to the wrong address ( not my mistake) and promised I will get a refund as soon as they receive a package back . After couple days I called them again and they said that there is nothink they can do and basically they stole my money . Never received either package or refund. Dob't buy from them!!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1224404
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I made a order paid for next day shipping and before i got off the phone she told me everything was fine.. so when I check my email it was saying the order didn't go through I didn't check my email until I got off work around 3 by then it was to late to get my order...
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1.0
#1212613
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Contact Guess

Mailing Address:
Guess
1444 South Alameda Street
Los Angeles, California 90021
United States
Phone:
(800) 224-8377
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I have ordered an item in the beginning of January, it didn’t fit well so I’ve sent it back on the 17th January. It been 5 weeks since I’ve sent it back I still haven’t received any confirmation email and still no refund. Contacted customer services 3 times already,...
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#1192876
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