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Guess - HORRIBLE!They don’t care!Took my $45 and never returned!
I’ve been a loyal customer for about 9 years now. Every year, I am their Noir member. Which means I spent a decent amount of $ on their clothing EACH year. BUT I will never ever buy anything from this company again! With current ridiculous customer service, I predict...
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2.2
#1190917
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GUESS NEVER MORE: new purse peeling!!!
GUESS NEVER MORE: new purse peeling!!!
GUESS NEVER MORE: new purse peeling!!!
GUESS NEVER MORE: new purse peeling!!!
I purchase this purse in Las Vegas, ins a Guess store. After 2 years, carefully kept in the given bag, I used this purse only 2 times!! When I open: surprised!!! My wonderful new purse was completely peeling. Very disappointed with the quality of the material, that...
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Anonymous
Smitty

Do you have the receipt and did you contact the company as described in the accompanying literature which I'm sure you kept ?They were very good to my daughter when she had an...

#1114936
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I ordered jean size 3x.. The tag on the jeabs say 3 x... clearly a three x is huge.. these jeans barely fits a 6 year old child.......A size 3x is pretty frickng big.... got a size zero and they can't return.. hate this company.. they were ordered online.. the policy...
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1.0
I didn't like
  • Staff or the product
#1191478
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Guess - They refuse to contact

Guess - They refuse to contact
I bought four items and sent to one friend as a gift for her and another friend. The bags were o.k but, both necklaces weren’t in a box or a bag and were tangled beyond fix. I sent them pics, etc they said they would refund me (2wks ago) not a word and they won’t call back! This after 8 yrs is my last purchase!
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1189123
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I have been having bad experiences with online orders. I have had multiple times when I have gotten the incorrect item or color plus slow customer service responses but it didn’t bother me as much, I still continued to be a loyal Guess List customer. Today I went into...
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1.8
#1178959
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Bag purchased Dec 2017 within 2 weeks started to split.....ongoing issue with Guess customer (don't ) care.I have spent hours on line attatching photos,chasing them up etc and no further forward. Every reply was from someone different.Finally offered chance to select...
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#1174571
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I have ordered an item in the beginning of January, it didn’t fit well so I’ve sent it back on the 17th January. It been 5 weeks since I’ve sent it back I still haven’t received any confirmation email and still no refund. Contacted customer services 3 times already,...
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#1192876
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I’m very frustrated with Guess

I tried to return items in the store and they wouldn’t issue me a refund due to the items being on sale. I have always purchased items on sale and have never had a problem with returning them before. I am very irritated with my experience. You are losing a customer. I am requesting a refund from my credit card and will no longer be shopping at your store.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1184435
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I purchased a Kinley Tote bag in Belfast airport. Within a few days of use the handles and edges started to split.Ongoing issues with Guess online 'customer service'.Each email is from a different person and Im getting nowhere.Last email was to say it was escalated to...
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#1174557
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Contact Guess

Mailing Address:
Guess
1444 South Alameda Street
Los Angeles, California 90021
United States
Phone:
(800) 224-8377
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Guess Products and Services

All Guess Products
Purchased for me out of my birthday money another Guess Purse. It is black and cream like ostrich fabric. Winter bag so started using it in October, not even 3 months of normal use and the bag is falling apart. The handles are all split, cracked, was not a cheap purse...
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1.8
I liked
  • Staff
I didn't like
  • Customer and employee service
  • Theft of my money
#1178003
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