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Guess - Damaged Clothing
Guess - Damaged Clothing
Guess - Damaged Clothing
I’ve recently purchased clothes from Guess Factory online and they’ve turned out damaged. The hoodie is ripped. The shoulder side has a huge whole on it! I’ve contacted Guess Customer Service and to receive a refund you have to pay for shipping and handling. Why should...
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Anonymous
VANESSA FRANCO

I didn't like either their Customer Service, they steal our time. We invested time to place an order, and 90% of the time they don't have any stock of it. They are awful, unpr...

1.0
I didn't like
  • Quality
  • Theft of my money
  • Staff or the product
#1411097
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Guess - Worst experience
Guess - Worst experience
Guess - Worst experience
Guess - Worst experience
Guess - Worst experience
Guess - Worst experience
Order number: #GEU555755865036 I received the order last Thursday but it is missing the gift box! I was contacting the dhl service the past 2 days and they confirmed me that the problem is from guess as you didn't ship the gift box along with the bag as the shipping...
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1.8
#1356149
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#guess Their system and customer service are terrible, awful and offense the customers because their service is unresponsable. Customers invest time sat in front the computers placing orders from their website. As a result, they take to long to respond if those items...
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Anonymous
Anonymous

They'd have to pay ME to wear or carry anything emblazoned with their company name or logo ; same as I rent out the space for a billboard at one of our industrial properties. ...

1.5
#1449793
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Guess - Disappointed

Guess - Disappointed
I love Guess bags , I have so many so I was disappointed that this one lasted only a year and I only used it last Fall and 1 day this winter and had the strap break
2.8
Details
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
#1421229
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Guess - Returns

I bought an item for my sons girlfriend for Christmas. After several attempts to return the Item after Christmas I was finally contacted by someone who said it was too late to return the item. I am now stuck with something I have no use for and cannot return.
1.0
Details
Exchange, Refund and Cancellation Policy
I didn't like
  • Total disregard when it comes to customer service
#1449943
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Guess - Won't help with a return

Jacket zipper will not properly zipper
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1446954
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Guess - NO ONE ANSWERS PHONES FOR CUSTOMER SERVICE!0

NO ONE ANSWERS THE CUSTOMER SERVICE CALLS FOR ORDERS!! All WEEK! E-MAILS TOO!!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1420087
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Guess - CUSTOMER SERVICE

THE PHONES FOR “CUSTOMER SERVICE” ARE NOT ANSWERED ALL WEEK. THERE IS ROBOTIC MESSAGE AT THE END THAT SAYS THEY CANNOT ANSWER. NO REPLIES FROM E-MAILS EITHER. I CALLED CORPORATE AND THEY ARE OF NO HELP EITHER! I’M DOME BUYING FROM THIS OVERPRICED STORE.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1420078
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Guess would not give me a gift receipt for two tops I wanted for a Christmas present, as they don't start them until Dec! I traveled 50 miles to Oxford just to use this shop, so really disappointed. I explained this to the shop assistant, but she said she couldn't do...
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#1404591
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Contact Guess

Mailing Address:
Guess
1444 South Alameda Street
Los Angeles, California 90021
United States
Phone:
(800) 224-8377
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Guess - Not Fair

I bought $500 worth of jeans and the next day they promoted a free gift for purchase of $150 more, but I'm not eligible because their system doesn't allow them to do it. I call this unfair and false advertising to lure in customers. I will be making returns once I receive the delivery.
Product
#1406240
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