Most helpful reviews first
I’ve recently purchased clothes from Guess Factory online and they’ve turned out damaged. The hoodie is ripped. The shoulder side has a huge whole on it! I’ve contacted Guess Customer Service and to receive a refund you have to pay for shipping and handling. Why should...Read more
I didn't like
- Theft of my money
- Staff or the product
Order number: #GEU555755865036 I received the order last Thursday but it is missing the gift box! I was contacting the dhl service the past 2 days and they confirmed me that the problem is from guess as you didn't ship the gift box along with the bag as the shipping...Read more
#guess Their system and customer service are terrible, awful and offense the customers because their service is unresponsable. Customers invest time sat in front the computers placing orders from their website. As a result, they take to long to respond if those items...Read more
Guess - Disappointed
I love Guess bags , I have so many so I was disappointed that this one lasted only a year and I only used it last Fall and 1 day this winter and had the strap break
Guess - Returns
I bought an item for my sons girlfriend for Christmas. After several attempts to return the Item after Christmas I was finally contacted by someone who said it was too late to return the item. I am now stuck with something I have no use for and cannot return.
I didn't like
- Total disregard when it comes to customer service
Guess - Won't help with a return
Jacket zipper will not properly zipper
Guess - NO ONE ANSWERS PHONES FOR CUSTOMER SERVICE!0
NO ONE ANSWERS THE CUSTOMER SERVICE CALLS FOR ORDERS!! All WEEK! E-MAILS TOO!!!
Guess - CUSTOMER SERVICE
THE PHONES FOR “CUSTOMER SERVICE” ARE NOT ANSWERED ALL WEEK. THERE IS ROBOTIC MESSAGE AT THE END THAT SAYS THEY CANNOT ANSWER. NO REPLIES FROM E-MAILS EITHER. I CALLED CORPORATE AND THEY ARE OF NO HELP EITHER! I’M DOME BUYING FROM THIS OVERPRICED STORE.
Guess would not give me a gift receipt for two tops I wanted for a Christmas present, as they don't start them until Dec! I traveled 50 miles to Oxford just to use this shop, so really disappointed. I explained this to the shop assistant, but she said she couldn't do...Read more
Guess - Not Fair
I bought $500 worth of jeans and the next day they promoted a free gift for purchase of $150 more, but I'm not eligible because their system doesn't allow them to do it. I call this unfair and false advertising to lure in customers. I will be making returns once I receive the delivery.
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