Synopsis of complaint as emailed to company below. Every stage take weeks, still trying to get back what I paid for a poorly manufactured item: September 10th 2017 - I purchased a Guess handbag at Malta airport. Within a very short space of time the bag proved to be...Read more
I didn't like
- Slow customer service and refusal to provide refund
- Zero customer satisfaction
- Lack of refund
Guess - Horrible customer service
Horrible customer service. Extremely rude. Too bad I can’t upload the video. She’s is supposedly the manager, but she doesn’t even know how to use a calculator. If someone pays in partial cash and gift card, don’t tell them they can’t get anything back in cash!
I’ve been a loyal customer for about 9 years now. Every year, I am their Noir member. Which means I spent a decent amount of $ on their clothing EACH year. BUT I will never ever buy anything from this company again! With current ridiculous customer service, I predict...Read more
What an unethical company #Guess Eu is!! Will not refund my money. After sending 15 emails, 3 session of Live chats and 3 phone calls (not free), all agents say the same thing…they don’t have any authority and they will investigate and get back and they never get back....Read more
- Style of the product
- Quality of the products
I didn't like
- Non co-operative customer service
- Rude customer service
- Policy of the company
I order some guess watches last year and the guy who deliever just left the package in the lobby . Called customer service 20 times every time new story your refund is processing . Six months going from shipper to sender calls. They said we cant issue the refund that...Read more
I've had my jacket (don't wear often) for 3 years and the material, polyurethane and rayon became sepatating and peeling around the neck area. I love my jacket, but it has become embarrassing going out with it now. The rest of the jacket is fine. I would appreciate a...Read more
I purchase this purse in Las Vegas, ins a Guess store. After 2 years, carefully kept in the given bag, I used this purse only 2 times!! When I open: surprised!!! My wonderful new purse was completely peeling. Very disappointed with the quality of the material, that...Read more
Guess - Worst experience ever
They send the package to the wrong address ( not my mistake) and promised I will get a refund as soon as they receive a package back . After couple days I called them again and they said that there is nothink they can do and basically they stole my money . Never received either package or refund. Dob't buy from them!!!
I made a order paid for next day shipping and before i got off the phone she told me everything was fine.. so when I check my email it was saying the order didn't go through I didn't check my email until I got off work around 3 by then it was to late to get my order...Read more
I have ordered an item in the beginning of January, it didn’t fit well so I’ve sent it back on the 17th January. It been 5 weeks since I’ve sent it back I still haven’t received any confirmation email and still no refund. Contacted customer services 3 times already,...Read more
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