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Guess - Sick and tired of trying to get recompense for faulty product.
Guess - Sick and tired of trying to get recompense for faulty product.
Guess - Sick and tired of trying to get recompense for faulty product.
Synopsis of complaint as emailed to company below. Every stage take weeks, still trying to get back what I paid for a poorly manufactured item: September 10th 2017 - I purchased a Guess handbag at Malta airport. Within a very short space of time the bag proved to be...
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1.0
I didn't like
  • Slow customer service and refusal to provide refund
  • Lack of refund
  • Zero customer satisfaction
#1194422
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Guess - Paid $40.00 express next day shipping only to get it in 5 days.
So here is the thing, ordered a dress for the wife for vacation it was not available in store and luckily on sale at $29.00 but we needed it quick so there website says next day shipping (Canada) for $40.00 OMFG! Did it anyway and the item not only did not arrive in 24...
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2.7
I didn't like
  • False shipping advertising
#1285641
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Guess - Horrible customer service

Guess - Horrible customer service
Horrible customer service. Extremely rude. Too bad I can’t upload the video. She’s is supposedly the manager, but she doesn’t even know how to use a calculator. If someone pays in partial cash and gift card, don’t tell them they can’t get anything back in cash!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Location
Staff
#1235871
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Guess - HORRIBLE!They don’t care!Took my $45 and never returned!
I’ve been a loyal customer for about 9 years now. Every year, I am their Noir member. Which means I spent a decent amount of $ on their clothing EACH year. BUT I will never ever buy anything from this company again! With current ridiculous customer service, I predict...
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2.2
#1190917
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I purchased several dresses (non formal variety) two days ago. I came back to the store today with one of the items, tags still attached, receipt in hand to return it. I am told it was a sale item so no returns. The price on the tag does not reflect a “sale” price nor...
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Anonymous
Anonymous

Yes I agree

#1291935
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Guess - Invest in customer service

I waited almost 1 hour online for someone to answer the darn phone, another 15mins to track a order Not very good wasting people time just waiting and waiting
#1306001
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I paid $138 for a pair of shorts that within minutes had many pulls and snags in the material. They were poor quality and not practical. They would not do a return because the tags were taken off. They do not stand by their merchandise and they do not care about the...
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#1323957
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Worst online shopping company ,"Guess Europe" Disgraceful!!!
Worst online shopping company ,"Guess Europe" Disgraceful!!!
What an unethical company #Guess Eu is!! Will not refund my money. After sending 15 emails, 3 session of Live chats and 3 phone calls (not free), all agents say the same thing…they don’t have any authority and they will investigate and get back and they never get back....
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2.3
I liked
  • Quality of the products
  • Style of the product
I didn't like
  • Policy of the company
  • Non co-operative customer service
  • Rude customer service
#1211769
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I order some guess watches last year and the guy who deliever just left the package in the lobby . Called customer service 20 times every time new story your refund is processing . Six months going from shipper to sender calls. They said we cant issue the refund that...
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Anonymous
Anonymous

Same thing happened to me. Did you get your money back in the end ?

1.0
#1246448
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Contact Guess

Mailing Address:
Guess
1444 South Alameda Street
Los Angeles, California 90021
United States
Phone:
(800) 224-8377
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Guess Products and Services

All Guess Products
On every single one of the purses, and soon after purchase, very noticeable flaws occurred. On several, the carrying handles either came apart, seams raveled out or just split!! On others, the seams at each corner split. This is just a few of the problems!! I've only...
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#1294047
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