filters
state:
Show
city:
Show
product:
Show

I tried contacting them multiple times. I received a jumpsuit with only one strap. They promised they gonna send the strap so I was waiting and have the item tailored now. I called again after a month and they told me they don't have the strap anymore and there's...
Read more
1.0
I didn't like
  • Rude people
  • Zero customer satisfaction
  • Customer and employee service
#1104633
Reply to reviews
Show

Guess - Haven't received my order and waiting for a refund

I haven't received my order as I had problems with DHL. I've send Guess a complaint asking for a refund, and I am still waiting for it for more than 3 weeks now. I can't contact DHL/UK Mail to confirm if they've send the order back, and Guess is not answering either. Really disappointed about the whole situation.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1095150
Reply to reviews

Featured

Guess - DISAPPOINTED WITH PRODUCT
April 13 2017 I Purchased two pairs of same style of shoes PEW sku 428403050055 Item No. GFLIZZIE2 for myself and my sister at Guess outlets in New Jersey. Both my sister and I are VERY DISAPPOINTED with the product purchased. After few hours of wearing these shoes we...
Read more
Anonymous
Anon

Oh please. That's part of breaking shoes in, you get blisters and you put a bandaid on your back of your foot. The blisters eventually heal up rather quickly.

#1088519
Reply to reviews

Guess purse
Dear managers, I bought a guess wallet a while ago , few months after my usage , which I assure it's ultimately neat and clean, the wallet's leather has been torn and peeled in a totally ashaming way. Well, my being an old GUESS customer have always given me blind...
Read more
2.2
#1083106
Reply to reviews
Show

Guess - horrible, Milipitas Great Mall, manager Amber very Arrogan

Amber claimed to be the manager of the store, not fit to be a manager, was very rude and arrogant, told me I don't have to shop at Guess just for price check on an item
2.0
Details
Website
#1075665
Reply to reviews
I have had a store credit for ages that I am trying to use up. Every time I order, it does not let me apply it. When I call, nobody answers the phone. By the time I get a hold of someone, the item in my shopping cart is not available any more. This happened far too...
Read more
Anonymous
Anonymous

Their website sucks. Said free shipping up until checkout so I tried to call a service rep. Impossible trying to understand her accent. I tried to call back for a differant re...

#1071641
Reply to reviews

Featured

GUESS IS A THIEF
GUESS IS A THIEF
GUESS IS A THIEF AND A CHEAT. They robbed me of my purse. I purchased a purse from a guess store in Scarborough town center. They told me my receipt was on backup on their file. Not even a few months later the purse started splitting (factory defect). I had called...
Read more
1.0
I didn't like
  • Service
#1066539
Reply to reviews
Show

Guess - Poor quality jeans

My jeans lasted less than 6 months before they split right through the bottom! It was a thread bare tear and luckily I was at a friends house not out in public when it happened. I don't even have a big bottom and I only wore them occasionally on weekends. Never has this ever happened to me! Very disappointed. I expected a much better quality for the cost.
2.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1066533
Reply to reviews
I'm sick and tired to call million times and explain again and again! If I can't sort it out I'm gonna open a case to claim guess factory outlet! Last day of may, I saw some bags were only 13.79$ and I purchased around 30 bags (there were no limit) 2-3 days later my...
Read more
1.0
#1058859
Reply to reviews
This is the most worst experience i ever had in United States in the 8 years here. I went to return a t shirt which they would smell and react like throwing up and say they would not accept the return because of the smell. I dont know where that smell came from. And it...
Read more
1.5
#1056185
Reply to reviews