Bag purchased Dec 2017 within 2 weeks started to split.....ongoing issue with Guess customer (don't ) care.I have spent hours on line attatching photos,chasing them up etc and no further forward. Every reply was from someone different.Finally offered chance to select...Read more
I purchased a Kinley Tote bag in Belfast airport. Within a few days of use the handles and edges started to split.Ongoing issues with Guess online 'customer service'.Each email is from a different person and Im getting nowhere.Last email was to say it was escalated to...Read more
I bought a guess handbag 6 months ago. Already the straps are starting to split. Took the handbag back to Strandbags. They said your policy has changed and even they don't know what it is. The lady in the store tried ringing your company three times with no response...Read more
I have placed my order GEU091316805179 on the 26th December and chased it 3 times by email but I have never received any answer. Today I have just found out that maybe my shoes are not in stock and that's why I have never received a confirmation email. It is not...Read more
Guess - No update of online order
I placed an order online for more than 10 wallets, i only received 6 of them, i try checking online, no update, called customer service, number shows busy all the time, sent email to cx service, no reply, sent 3 emails! Placed the order on 18th dec 2017! Like seriously!!!
Guess send me uses. Shoes
I bought new shoes from guess and they send me used shoes no new one that’s incredible they have really bad service
My husband was visiting canada and bought for me a bag from guess store in Calgary but the bag is defeated the guess sign is upside down. I Took it to guess store in Cairo festival city mall in Egypt to ask them if it could be exchanged or fixed but they said no Guess...Read more
Guess - Leather jacket
I have a leather jacket purchased a year ago I paid three thousand rand for it and it the leather is peeling of which looks so cheap and disgraceful being such a reputable brand. I very disappointed with the product ! Such a rip off
Guess factory .ca sent me a used polo
i bought a rugby polo from guessfactory.ca and they sent me a used polo with dog hair all over it and holes on it the material was so thin an it looked like cheap cloth
I purchase this purse in Las Vegas, ins a Guess store. After 2 years, carefully kept in the given bag, I used this purse only 2 times!! When I open: surprised!!! My wonderful new purse was completely peeling. Very disappointed with the quality of the material, that...Read more
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