Guess - No refund after 2 weeks!
This company is a joke. I returned few clothes and still no refund after 2 weeks of waiting. I emailed and called Guess 2 times about this matter and they keep saying they refunded the money. Either don't return or don't buy at this company. Clothes are cheap and customer service is horrible.
Guess - They refuse to contact
I bought four items and sent to one friend as a gift for her and another friend. The bags were o.k but, both necklaces weren’t in a box or a bag and were tangled beyond fix. I sent them pics, etc they said they would refund me (2wks ago) not a word and they won’t call back! This after 8 yrs is my last purchase!
I’m very frustrated with Guess
I tried to return items in the store and they wouldn’t issue me a refund due to the items being on sale. I have always purchased items on sale and have never had a problem with returning them before. I am very irritated with my experience. You are losing a customer. I am requesting a refund from my credit card and will no longer be shopping at your store.
I have been having bad experiences with online orders. I have had multiple times when I have gotten the incorrect item or color plus slow customer service responses but it didn’t bother me as much, I still continued to be a loyal Guess List customer. Today I went into...Read more
Purchased for me out of my birthday money another Guess Purse. It is black and cream like ostrich fabric. Winter bag so started using it in October, not even 3 months of normal use and the bag is falling apart. The handles are all split, cracked, was not a cheap purse...Read more
Guess - Return wallet and never got my money back in three months
Told them I need to talk with someone that can hem help me. Because I'm tried of call them. All i need is my money back. Its taking this all. Need my 43.00 return back to my card.
Bag purchased Dec 2017 within 2 weeks started to split.....ongoing issue with Guess customer (don't ) care.I have spent hours on line attatching photos,chasing them up etc and no further forward. Every reply was from someone different.Finally offered chance to select...Read more
I purchased a Kinley Tote bag in Belfast airport. Within a few days of use the handles and edges started to split.Ongoing issues with Guess online 'customer service'.Each email is from a different person and Im getting nowhere.Last email was to say it was escalated to...Read more
I bought a guess handbag 6 months ago. Already the straps are starting to split. Took the handbag back to Strandbags. They said your policy has changed and even they don't know what it is. The lady in the store tried ringing your company three times with no response...Read more
I have placed my order GEU091316805179 on the 26th December and chased it 3 times by email but I have never received any answer. Today I have just found out that maybe my shoes are not in stock and that's why I have never received a confirmation email. It is not...Read more
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