I tried contacting them multiple times. I received a jumpsuit with only one strap. They promised they gonna send the strap so I was waiting and have the item tailored now. I called again after a month and they told me they don't have the strap anymore and there's...Read more
I didn't like
- Rude people
- Zero customer satisfaction
- Customer and employee service
Guess - Haven't received my order and waiting for a refund
I haven't received my order as I had problems with DHL. I've send Guess a complaint asking for a refund, and I am still waiting for it for more than 3 weeks now. I can't contact DHL/UK Mail to confirm if they've send the order back, and Guess is not answering either. Really disappointed about the whole situation.
Guess - DISAPPOINTED WITH PRODUCT
April 13 2017 I Purchased two pairs of same style of shoes PEW sku 428403050055 Item No. GFLIZZIE2 for myself and my sister at Guess outlets in New Jersey. Both my sister and I are VERY DISAPPOINTED with the product purchased. After few hours of wearing these shoes we...Read more
Dear managers, I bought a guess wallet a while ago , few months after my usage , which I assure it's ultimately neat and clean, the wallet's leather has been torn and peeled in a totally ashaming way. Well, my being an old GUESS customer have always given me blind...Read more
Guess - horrible, Milipitas Great Mall, manager Amber very Arrogan
Amber claimed to be the manager of the store, not fit to be a manager, was very rude and arrogant, told me I don't have to shop at Guess just for price check on an item
I have had a store credit for ages that I am trying to use up. Every time I order, it does not let me apply it. When I call, nobody answers the phone. By the time I get a hold of someone, the item in my shopping cart is not available any more. This happened far too...Read more
GUESS IS A THIEF
GUESS IS A THIEF AND A CHEAT. They robbed me of my purse. I purchased a purse from a guess store in Scarborough town center. They told me my receipt was on backup on their file. Not even a few months later the purse started splitting (factory defect). I had called...Read more
I didn't like
Guess - Poor quality jeans
My jeans lasted less than 6 months before they split right through the bottom! It was a thread bare tear and luckily I was at a friends house not out in public when it happened. I don't even have a big bottom and I only wore them occasionally on weekends. Never has this ever happened to me! Very disappointed. I expected a much better quality for the cost.
I'm sick and tired to call million times and explain again and again! If I can't sort it out I'm gonna open a case to claim guess factory outlet! Last day of may, I saw some bags were only 13.79$ and I purchased around 30 bags (there were no limit) 2-3 days later my...Read more
This is the most worst experience i ever had in United States in the 8 years here. I went to return a t shirt which they would smell and react like throwing up and say they would not accept the return because of the smell. I dont know where that smell came from. And it...Read more
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