Gina C Aqn

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Verified Reviewer
| map-marker Albuquerque, New Mexico

Disgusting music playing at Coronado mall

Hi. I was in the Guess Store in the Coronado Mall February 12, 2022 and disgusting foul language music was being played. At least three songs were played while I was there. The language of the songs was horrible. When I complained the girl just laughed. That type of music should not be played in a public store. It's a disgrace!
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Pros:
  • Quality of the products

Preferred solution: Nothing.

Esther O Zsl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

About order

Guess - About order
I placed an order on the 22nd January 2022. No order confirmation was sent and money was taken from my account on pending. I have phoned my bank but they said I should get in touch with you. Please help
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Loss:
$65

Preferred solution: Full refund

Anonymous
map-marker Dunfermline, Scotland

The items I bough not suitable So return them 30 /12 2021 every thing went back I paid £322.00 pound the parcel was with the Company on 4th January I had send emails to yous On 25/Feb you gave me£242

My refund under paid £322.00 yous paid me £242 not got much to say yous robb me never shop with that company dont even ancer the Phone not got a lot to say who do you think yous are I bough a lot of Guess clothes even on holiday I always bought bad shoes tops jumpers and spent a lot of money in guess shop
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User's recommendation: No way

Paulo C Thu

Client Stolen

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Good Morning, I made a purchase on guess.eu #GE0201**** on 8/12 and so far I have not received either the product or the money. Customer support is unresponsive. I feel robbed. A disgrace to a prestigious brand. Guess never again!
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Loss:
$50

Preferred solution: Full refund

User's recommendation: Run form Guess

Shahanaz P Krk

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Verified Reviewer
| map-marker Dubai, Dubai

Misbehaviour

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This is at Guess showroom at mirdiff city center dubai ,, rude behaviour by two staff ( dont know their names) around 5 pm on 6 dec 2021 very arrogant n rude attitude ..no politeness at all .. as I wanted to exchange my bag since ur showroom attendant gave me a wrong product , instead of being polite they were blaming me for it . Very disappointing customer service by a known brand like GUESS . Would not even give 1 star for customer service
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Pros:
  • Crossbody bag
Cons:
  • Rude customer service
  • Customer service at store as well online

Preferred solution: Teach your showroom attendant to respect and be polite to your customers

Andra R Agm

About my order

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My money for order been taken from my account transaction still pending the bank can't do nothing and guess can't do nothing ..that means i lose my money ...and i lose my product for the Christmas gift.this is the most horrible experience ever happened...i will make a big complain plus i ll make a bad review for guess.
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Loss:
$80

Preferred solution: Full refund

User's recommendation: Dont order if you dont want to loose your money

Sylvia C Rks

I want to know about my order

I ordered a t shirt over a week now I haven't received it my order number is GEO234**** I dnt even get on email from guess saying anything about my order
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Preferred solution: Full refund

Anonymous
map-marker Borehamwood, England

Unhappy for delivery

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I be waiting more than 3 weeks for delivery is not come. I trying to contact Guess but they didn't reply. I don't what can I do.
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User's recommendation: Good customer service

Bijoux K
map-marker Brussels, Brussels Capital

Poor customer service level

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There is no customer service. The mail exist but i suspect the person behind résigned without the company knowing
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Preferred solution: Full refund

User's recommendation: If you want à top expérience in term of customer service please don t go to guess

Isel Chd

Order

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Is this a human or backwards trail and tested *** like what on the customer accounts. That fake alternated servicehave been recognize as being used by falling companies who don't want to be financially liable for variable that standard s.o.p. I know it's some nonsense BS again some robot *** How do customers find out were there orders are. How you do customers in the various country your company choose to sale your products, get in contact with a human memebwr of staff about there money or non delivered purchases
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Cons:
  • Not willing to go the extra mile for customers

Preferred solution: This is dumb court. Trading Standards Uk

User's recommendation: A *** human I want to speck to. I've here for a hour trying to get feedback that works in customer l. I dont understand like many customer what is going. This like the MOB getting gas lighted and blind sighted

Dora B Hcn

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Verified Reviewer

Never get my order, and costume serves didn't reply

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Guess - Never get my order, and costume serves didn't reply
I had make an order, a par of sneakers, at July 9. I never received the sneakers or my money back. Otherwise nobody gives an explanation, about what happened, and Guess site shows my account as I had received the order! The humans dont talk to me. This is serious, and I will present my complaints in all parts of the world,
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Loss:
$80

Preferred solution: Full refund

User's recommendation: Do not buy Guess brand

Anonymous

Item inquiry

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I ordered for trainers and whilst ordering I used my credit card to pay and I received a message that the card details is not correct so I used my debit card. At the end of the purchased I clicked on checkout completely but it didn't go. I kept pressing it and I ended up paying 3 times on the same item with my debit card and one on my credit card. I called my bank and they cancelled two for me but I still have two payments for just one item. I haven't even received a confirmation email for the transaction but the money has been taken. What should I do?
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Anonymous
map-marker Berkeley, California

I own a collectors jacket.

Guess - I own a collectors jacket.
Guess - I own a collectors jacket. - Image 2
I bought a Guess collectors jacket back in 2002/2003. I buy 75% of my cloths from GUESS. I need to know the actual name of this jacket! I would like to send you photos. From my jacket. It is a short distressed jean jacket with carmel color fade, on front. Back of jacket has huge orange Angel wings - lineed with crystals. It's stunning! Ive never seen anyone else have one. Ive only worn it 4 times. Why? Because too mamy people want to touch it. Can you please advise to its actual name. I paid $545 back in 2002/2003. Thank you!
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Mariam A Ell
map-marker Wandsworth, England

Cancellation

I made by mistake 6 online payments repeated on saturday 19th of december I didnot recieve confirmation email for any I would like to cancel them all please
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Preferred solution: Full refund

Cayla Yyc
map-marker Kamloops, British Columbia

I can't track my order

I tracked my order the other day and it was supposed to come today. Now when I track it its says item not found
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