Order number: #GEU555755865036
I received the order last Thursday but it is missing the gift box! I was contacting the dhl service the past 2 days and they confirmed me that the problem is from guess as you didn't ship the gift box along with the bag as the shipping box is at the size of the bag which is true.
Now I want a solution for this problem! I want a refund back to my visa account with the amount of the gift box as I won't pay any extra fees for shipping or money again for dhl service for a problem which is not mine!
Attached are a picture for your invoice stating that you have shipped 2 items, dhl invoice stating that they have only 1 item, a picture of rhe shipping box stating that it is only 1 item which is the bag
Product or Service Mentioned: Guess Shipping Service.